Global Sales Operations Analyst

Convergint; United States; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental & Vision Plan

401K Matching Plan

Paid holidays and PTO (start 13 days)

Tuition reimbursement

Paid parental leave

Job summary

Convergint is seeking a full-time Global Sales Operations Analyst to optimize global sales operations, partner management, and line-of-business growth initiatives. This role partners with leadership to drive data-driven decisions and operational improvements across global sales teams.

You will contribute to CRM governance, forecast accuracy, and account planning, while elevating reporting practices and process standardization company-wide.

Qualifications

• Bachelor’s degree in business, Sales Operations, Marketing, or related field, or equivalent experience.
• 5+ years in Global Sales Operations.
• Experience delivering CRM governance, forecasting, and pipeline improvements.

Responsibilities

• Serve as subject matter expert for CRM governance, ensuring data integrity and identifying trends requiring leadership attention.
• Evaluate pipeline quality, forecast accuracy, and account planning processes; recommend improvements to increase sales effectiveness.
• Establish and improve CRM standards, governance, and reporting across global sales organizations.
• Analyze sales execution metrics and drive operational improvements for forecasting and revenue visibility.
• Manage partner program governance, evaluate engagement, and strengthen partner relationships.

Skills

CRM governance

Forecasting

Pipeline management

Data analysis

Stakeholder communication

Education

Bachelor’s degree in Business or related field

Tools

CRM software

Job description

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Global Sales Operations Analyst to join our amazing culture. The Global Sales Operations Analyst serves as a strategic business operations partner responsible for optimizing global sales operations, partner management, and line-of-business (LOB) growth initiatives. The role exercises independent judgment in analyzing sales performance, identifying operational opportunities, recommending process improvements, and driving execution across global sales teams. As the Global Sales Operations Administrator, you are a part of a dynamic team that allows you to grow as Convergint grows.

For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.

Who You Are

You have a passion for providing world-class service to customers, colleagues, and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Global Sales Operations Analyst.

Who We Are

With 20 years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you’ll do with “Our Training and Your Experience”

• Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.
• Serve as the subject matter expert for CRM governance, ensuring data integrity while identifying trends, risks, and opportunities requiring leadership attention.
• Evaluate pipeline quality, forecast accuracy, and account planning processes, recommending improvements that enhance sales effectiveness and operational performance.
• Establish, monitor, and continuously improve CRM standards, governance, and reporting practices across global sales organizations.
• Analyze sales execution metrics and recommend operational improvements that strengthen forecasting, pipeline management, and revenue visibility.
• Manage operational governance for strategic partner programs by evaluating engagement effectiveness, identifying performance trends, and recommending actions that strengthen partner relationships.
• Influence stakeholders across global teams to drive adoption of standardized business processes and best practices.
• Exercises independent judgment in evaluating business data, operational priorities, and partner performance.
• Makes recommendations regarding sales processes, CRM governance, reporting methodologies, and business operations.
• Prioritizes work independently while balancing competing business demands with minimal supervision.

What You’ll Need

• Forecast accuracy and CRM data integrity.
• Improved pipeline visibility and governance.
• Partner performance and ROI improvement.
• Operational efficiencies implemented.
• Stakeholder satisfaction and adoption of business processes.

Company Benefits

Convergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits:

• 10 Company Holidays and Paid Time Off starting at 13 days annually
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate Social Responsibility Day
• Cell phone reimbursement (if applicable)
• Paid parental leave

Requirements

Preferred: Bachelor’s degree in business, Sales Operations, Marketing, or related field, or equivalent experience.

Minimum Experience: 5+ years in Global Sales Operations

Convergint is an Equal Opportunity Employer.

Please note that this job posting includes salary information for the assigned target market range within the primary geographic region the requisition is posted. If the position is posted in multiple locations or is a remote position, the salary range may vary. Individual pay rates will, of course, vary depending on the job, department, and location, as well as the individual skills, experience, certifications, specific licenses, and education of the applicant.

This posting is expected to remain open until 9/04/26