Global Sales Contact Center (GSCC) DVC Associate

The Walt Disney Company; Florida; On-site; USD 23,000 - 33,000; Full time

Job summary

Disney Vacation Club is seeking a GSCC DVC Associate to connect with guests by phone and virtually, guiding them through the DVC journey from inquiry to next steps. You will operate in a fast-paced, performance-driven environment and report to the DVC Sales Experience Manager.

This full-time onsite role offers potential occasional work-from-home based on performance, with compensation including a pay rate plus commission.

Qualifications

• At least 1 year of guest interactions in a sales center or call center.
• Comfort with Windows-based systems and call center applications.
• Self-motivated, disciplined and able to make outbound calls.
• Willingness to work weekends, holidays, daytime or late evening as needed.
• Reliable attendance and punctuality in scheduled shifts.
• May have option to work from home in a professional environment.

Responsibilities

• Connect with warm leads via high-volume outbound calls using active listening.
• Personalize interactions by reviewing guest information for each call.
• Schedule sales tours and appointments; transfer qualified guests to sales partners.
• Support inbound or other virtual sales activities as needed.
• Document call outcomes and navigate multiple systems efficiently.
• Follow scripts and guidelines, overcome objections, and drive guest conversion.

Skills

Guest interactions

Call center software

Windows proficiency

Outbound calling

Schedule coordination

Attendance & reliability

Job description

Job ID 10163309 Location Lake Buena Vista, Florida, United States Business Disney Vacation Club Date posted Oct. 21, 2026

Disney Vacation Club (DVC) is a vacation ownership/timeshare program that allows guests to enjoy Disney vacations and travel experiences around the world for years to come. The Global Sales Contact Center (GSCC), part of Disney Vacation Club, is seeking a GSCC DVC Associate! We are looking for someone who genuinely enjoys connecting with people, both by phone and virtually. Promoting DVC is truly a team effort, but it all starts with the GSCC DVC Associate by connecting with guests over the phone and inviting them to learn more about DVC from the comfort of their home.

This is a performance-driven sales role that involves making outbound calls to warm leads and following structured scripts while keeping conversations natural. If you are someone who can easily start conversations virtually and naturally influence others in a short amount of time, this sales opportunity could be the perfect fit for you!

You will report to the DVC Sales Experience Manager.

This is a Full-Time, onsite role with the opportunity to occasionally work from home based on performance.

What You Will Do

• Connect with warm leads through high-volume outbound calls, using active listening and persuasive communication to introduce Disney Vacation Club and guide guests to the next step in their journey.
• Manage daily call campaigns, including first-time contacts, follow-ups, and reassigned leads, while reviewing guest information to personalize each interaction.
• Schedule sales tours and appointments, transfer qualified guests to sales partners, and support inbound or other virtual sales activities as needed.
• Document call outcomes, navigate multiple systems efficiently, and maintain strong productivity in a fast-paced, performance-driven environment.
• Follow call scripts and sales guidelines naturally, overcome objections, adapt to shifting priorities, and stay focused on guest connection and conversion goals.
• Stay focused and productive in a highly repetitive sales environment, maximizing available time to consistently complete outreach and drive results.

Required Qualifications & Skills

• At least 1 year of experience with Guest interactions in a comparable sales center or call center environment.
• Strong computer skills, including proficiency with Windows-based systems and call center applications, as well as the ability to quickly adapt to company-specific software.
• Self-motivated, disciplined, and able to consistently make outbound calls.
• Available to work weekends, holidays, daytime, and/or late evening, and adjust schedules based on business needs.
• Professional reliability and ability to adhere to the attendance policy, including scheduled work shifts, lunch/breaks, and punctuality.
• Potential opportunity to work from home, with a professional environment suitable for making phone calls. All necessary equipment will be supplied.

Preferred Qualifications

• Familiarity with Disney’s service standards and how they could potentially drive success in the Disney Vacation Club sales through service process.
• Multi-lingual in addition to English (Spanish, Portuguese, Japanese).
• Knowledge of Disney Vacation Club.
• A strong understanding of Disney standards and Guest service expectations.

The pay rate for this role in Lake Buena Vista, FL is $20.10 per hour plus commission. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits .

This position is withDisney Vacation Club Sales and Services, Inc., which is part of a business we callDisney Vacation Club.

Disney Vacation Club Sales and Services, Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

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