Global Retail Training & Communications Lead (Remote)

HOKA; California; Sur place; USD 65 000 - 81 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Bonuses

Financial planning

Time off

Discounts

Growth opportunities

Health & wellness

Résumé du poste

Deckers Brands in the United States is hiring a Retail Training & Communications Specialist - Global HOKA to develop and manage global training and communications resources for HOKA retail teams. You will create globally consistent and locally relevant materials, partner with regional stakeholders, and drive operational excellence.

This role emphasizes inclusion and brand culture, with a focus on engagement and leadership content.

Qualifications

• Bachelor’s degree or equivalent experience.
• 5 to 7 years of experience in retail and/or training environments.
• Skilled in global training facilitation, LMS optimization, and digital content creation.
• Experience in communication strategy, stakeholder management, and video production.
• Strong in employee engagement, presentation skills, and organizational agility.
• Adept at cross-functional collaboration.

Responsabilités

• Lead virtual and in-person training programs across service, operations, product knowledge, and visual merchandising.
• Create and evolve training resources with brand, global, and regional partners aligned to GTM priorities.
• Measure effectiveness through NPS, sales performance, audit scores, onboarding, and employee feedback metrics.
• Communicate priorities that maximize impact of key programs and operational initiatives.
• Develop communication strategies tailored by region, audience, and learning style.
• Represent field perspectives and gather feedback to continuously improve communication effectiveness.
• Support regional conferences and events with programming, guidelines, and best practices.
• Plan, produce, and edit leadership video content for retail teams.
• Monitor eNPS and identify engagement improvement opportunities.

Connaissances

global training facilitation

LMS optimization

digital content creation

communication strategy

stakeholder management

video production

employee engagement

presentation skills

cross-functional collaboration

organizational agility

Formation

Bachelor’s degree or equivalent experience

Description du poste

At Deckers Brands, Together, Every Step is a promise kept that every employee can bring their authentic self, is valued and supported, as a whole person, at work and beyond. Together, Every Step is how we continue to deliver exceptional business results, experience an amazing place to work, and have a positive impact on the communities and world around us.

Job Title: Retail Training & Communications Specialist - Global HOKA

Reports to: Senior Manager, Retail Training & Communications - Global

Location: US (Remote), PST preferred

Interested applicants must reside in one of the following approved states: California, Colorado, Connecticut, Florida, Georgia, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Texas, Virginia, Washington, Wisconsin

The Role

As the Retail Training & Communications Specialist - Global HOKA, you will develop and manage global training and communications resources for HOKA retail team members. You’ll create globally consistent and locally relevant training and communication resources that improve performance, strengthen engagement, and connect teams to HOKA brand culture. You’ll partner with global and regional stakeholders to represent the retail perspective and drive operational excellence.

We celebrate diversity--of your background, your experiences and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all of our employees can Come as They Are. We believe that when we bring our different perspectives to work, we are truly Better Together.

Your Impact

• Lead virtual and in-person training programs across service, operations, product knowledge, and visual merchandising
• Create and evolve training resources with brand, global, and regional partners aligned to GTM priorities
• Measure effectiveness through NPS, sales performance, audit scores, onboarding, and employee feedback metrics
• Communicate priorities that maximize impact of key programs and operational initiatives
• Develop communication strategies tailored by region, audience, and learning style
• Represent field perspectives and gather feedback to continuously improve communication effectiveness
• Support regional conferences and events with programming, guidelines, and best practices
• Plan, produce, and edit leadership video content for retail teams
• Monitor eNPS and identify engagement improvement opportunities
  
  

Who You Are

• Bachelor’s degree or equivalent experience
• 5 to 7 years of experience in retail and/or training environments
• Skilled in global training facilitation, LMS optimization, and digital content creation
• Experienced in communication strategy, stakeholder management, and video production
• Strong in employee engagement, presentation skills, and organizational agility
• Adept at cross-functional collaboration
  
  

What We'll Give You –

• Competitive Pay and Bonuses - We’ve created a variety of competitive compensation programs to foster career development, reward success and to show our employees just how much they’re valued.
• Financial Planning and wellbeing - No matter what financial goals our employees have set, we want to help them get there. Our plans provide powerful ways to protect income, pay for expenses and invest in the future.
• Time away from work - Sometimes we need time away to be with family, focus on our health or just simply recharge. Our plans support our employees’ needs to get out, get healthy and come back stronger than ever.
• Extras, discounts and perks - Being a valued member of the Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras
• Growth and Development - Deckers Brands was built on the idea of pursuing passion. That’s why we offer extensive opportunities and support for personal and professional development.
• Health and Wellness - There’s nothing basic about our comprehensive health and wellness programs and offerings. While at work and at play, we aim to support a healthy lifestyle.
  
  

$64,800.00 - $81,000.00

The salary range posted reflects the estimated minimum and maximum target for new hire salaries for this role in:

Goleta, California (Remote)

Individual pay will be determined by location and additional factors, including job related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary for your preferred location during the hiring process.

Equal Employment Opportunity

Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer, and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants regardless of their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all the other beautiful parts of your identity.