Global Resilience Operations Center - Supervisor

Equifax for Business; Alpharetta (GA); On-site; USD 65,000 - 85,000; Full time

Job summary

Equifax is seeking a Global Resilience Operations Center Supervisor in Alpharetta. This role involves leading a team to monitor electronic physical security systems, ensuring safety and crisis management. You will engage in direct incident response and support global situational awareness, offering a chance to make a meaningful impact in a fast-paced environment.

Benefits

Comprehensive compensation package

401k matching

Paid time off

Organizational growth potential

Qualifications

• 2 - 5 years of related security support and operational experience.
• Experience as a working supervisor.
• Proficiency in using various communication channels.

Responsibilities

• Supervise a team of Security Operations Analysts.
• Monitor physical security systems and perform incident response.
• Provide 24-hour monitoring and response.

Skills

Customer Service

Communication

Multitasking

Critical Thinking

Education

Bachelor's Degree

Tools

Google Suite

Windows

Job description

Global Resilience Operations Center - Supervisor

Global Resilience Operations Center - Supervisor

1 day ago Be among the first 25 applicants

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

The Global Resilience Operations Center (GROC) Supervisor will operate in a lead or working supervisor capacity of the Global Resilience Operations Center (a GSOC-like environment). The center operates electronic physical security systems, including Access Control, Video Surveillance, Physical Intrusion, Incident and Intelligence reporting platforms. Team members provide Global Situational Awareness support, Security & Safety Incident Response and Crisis Management support, Travel Tracking, notifications and escalations. The goal of the center is to protect employees, facilities and assets worldwide. Using a variety of tools ranging from enterprise access control systems and alarm monitoring platforms to various business intelligence sources, open source media, network video management applications and internet and internal collaborative tools, the Global Resilience Operations Supervisors job is to detect, analyze and alert others regarding any condition impacting Equifax assets, businesses or personnel. The GROC provides 24 hour monitoring and response via the Corporate Security Support Hotline allowing the opportunity for employees, contractors and members of the general public to report threats to physical security, safety, data privacy, ethics violations or any other incident with potential impact to Equifax or its interests.

• This resource should be local to Atlanta and will be required to work from the following Equifax office location - Alpharetta
• Corporate Return To Office expectations: Onsite weekly requirements - Monday through Friday each week. This is a 2nd shift position / 12pm to 8pm (EST)
• Due to the nature of Corporate Security, this role will require additional onsite responsibilities as needed and occasional work outside normal business hours (nights, weekends, holidays, etc)
  
  

What you’ll do

• Will operate in a lead or working supervisor capacity of the Global Resilience Operations Center, supervising a team of Physical Security Operations and Technology Analysts, Specialists, and Agents.
• Monitor electronic physical security systems, including Access Control, Video Surveillance, Physical Intrusion, Incident and Intelligence reporting platforms.
• Provide Global Situational Awareness support, Security & Safety Incident Response and Crisis Management support, Travel Tracking, notifications and escalations.
• Assess situations to protect employees, facilities and assets worldwide.
• Detect, analyze and alert others regarding any condition impacting Equifax assets, businesses or personnel.
• Provide 24 hour monitoring and response via the Corporate Security Support Hotline allowing the opportunity for employees, contractors and members of the general public to report threats to physical security, safety, data privacy, ethics violations or any other incident with potential impact to Equifax or its interests.
• Monitors various methods of communication to include email, chat, and phone; engages with internal and external customers
• Analyzes technical situations and escalates based on set requirements
• Provide technical support for a range of server platforms
• Initiates Incident reporting and collaborates with Incident Managers for timely resolution
• Monitors and performs basic troubleshooting for network and server environments
  
  

What Experience You Need

• 2 -5 years of previous related security support and operational experience
• Experience as a working supervisor (will spend time performing the work supervised).
• Experience effectively responding to incidents, monitoring assets, and communicating to a range of audiences utilizing various channels, including mass notification tools.
• Proficiency level experience using Google Suite (G Suite) environments and Windows based programs
• Ability to effectively and independently compile high-level Situation Reports (experience includes strong research and critical thinking skills)
• Strong customer service skills and ability to multitask in a fast paced and quickly-changing environment.
• Strong communication, presentation, and organizational skills required. Will be required to communicate to a range of audiences
• Will have excellent time management skills and is able to demonstrate the ability to prioritize workload based on urgency
  
  

What could set you apart

• A bilingual or multilingual speaker with knowledge of pronunciation rules and natural language processing (highly preferred)
• Prior Law Enforcement or Military experience.
• ASIS International CPP, PSP, or APP Certification.
• Experience in background monitoring enterprise physical security monitoring systems, such as C-CURE or other access control platforms (i.e. OnGuard or Prowatch), Video Surveillance Management Systems (i.e. Avigilon)
• Experience using intelligence monitoring and reporting applications (i.e. Dataminr) in an operations center environment.
• Familiarity with security badging and scheduling technologies and processes.
• Bachelor's Degree
  
  

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Who is Equifax?

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence.

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.

Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

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