Global Renewals Leader: Retention & Expansion

Abnormal AI, Inc.; United States; On-site; USD 211,000 - 248,000; Full time

Job summary

Abnormal AI is seeking a Director of Renewals to own strategy, performance, and operating model for our global renewals function. You will lead the renewals organization and own revenue retention across Abnormal's multi-product behavioral security platform.

You will build the renewals engine that makes retention and cross-product expansion predictable at scale, set the standard for how Abnormal renews and expands its customers, and drive measurable retention outcomes.

Qualifications

• 10+ years of renewals/post-sales or account management in B2B SaaS.
• Proven track record owning gross retention at scale with improved retention and forecast accuracy.
• Experience building or maturing renewals function: motion design, segmentation, playbooks, tooling, cadence.
• Executive presence to influence C-level peers and lead high-stakes negotiations.
• Strong quantitative and operational judgement with forecasting models and retention economics (Salesforce, Gainsight).
• Strong leadership to develop and retain a team.
• Strategic thinker to scale processes in a high-growth environment.
• Experience building and operationalizing AI tools to improve renewals.

Responsibilities

• Own renewals strategy and operating model end to end: define renewal motion, segmentation, playbooks, and scalable systems.
• Lead and develop Renewal Managers/Specialists with clear goals and KPIs for renewal bookings, retention, Upsell, and forecast accuracy.
• Manage full renewal lifecycle: engage early, negotiate terms, secure commitments, and coordinate with CS, Sales, Ops, Finance.
• Drive a data-driven renewal process: monitor pipeline health, identify at-risk accounts, implement preservation strategies, report renewal metrics.
• Partner with CS and Sales to identify expansion opportunities during renewal engagements and align on renewals-and-expansion motions.
• Develop and mature forecasting models for renewal bookings, churn, and NARR; present updates to senior leadership.
• Manage escalations and large renewals; support team in complex negotiations.
• Stay current with SaaS licensing, pricing, contract terms, and market trends to ensure competitiveness.

Skills

Renewals leadership

Forecasting

Contract negotiations

Cross-functional collaboration

SaaS knowledge

AI tools in renewals

Leadership

Tools

Salesforce

Gainsight

Job description

Abnormal AI is seeking a Director of Renewals to own strategy, performance, and operating model for our global renewals function. You will lead the renewals organization and own revenue retention across Abnormal's multi-product behavioral security platform.

You will build the renewals engine that makes retention and cross-product expansion predictable at scale, set the standard for how Abnormal renews and expands its customers, and drive measurable retention outcomes.