Global Recruiting Operations Leader

Okta; Chicago (IL); On-site; Full time

Job description

Requirements

• 8+ years of experience in Recruiting Operations, Talent Operations, or related roles
,
• Proven track record of improving recruiting processes and driving operational excellence at scale
,
• Strong experience with recruiting metrics, analytics, and performance management
,
• Experience building enablement programs and improving hiring manager and interviewer effectiveness
,
• Excellent stakeholder management and cross-functional collaboration skills
,
• Strong program management and change management capabilities
,
• A practical, data-driven mindset with a focus on execution and outcomes

What the job involves

• You will lead the evolution of our global recruiting operations function
,
• In this role, you will partner closely with Talent Acquisition, People, Finance, and cross-functional stakeholders to improve hiring efficiency, elevate decision-making, and enhance the experience for candidates, interviewers, and hiring managers
,
• This is an opportunity to scale a high-impact recruiting engine at a critical phase of growth
,
• You will design and operationalize the programs, processes, and enablement strategies that power consistent, high-quality hiring outcomes across the business
,
• If you view recruiting as a system of interconnected workflows and are excited about improving how teams hire through data, insights, and operational rigor, this role is for you
,
• Design and continuously improve scalable, global recruiting processes that enable high-quality hiring at speed
,
• Design and implement a recruiting coordination process that's scalable and efficient
,
• Identify friction points across the hiring lifecycle and drive process improvements that increase efficiency and consistency
,
• Establish clear operating rhythms, SLAs, and performance standards across recruiting teams
,
• Lead change management efforts to roll out new processes and ensure adoption across regions and functions
,
• Build and deliver onboarding and enablement programs for recruiters and hiring managers to improve hiring effectiveness
,
• Develop frameworks for structured interviewing, evaluation quality, and consistent decision-making
,
• Create playbooks, training, and best practices that elevate hiring manager capability and interviewer performance
,
• Partner with TA leadership to reinforce high standards for candidate experience and hiring outcomes
,
• Define and track key recruiting metrics (e.g., time-to-fill, pipeline health, conversion rates, interviewer effectiveness)
,
• Translate data into actionable insights that improve team performance and inform decision-making
,
• Partner with Finance and TA leadership on hiring forecasts, capacity planning, and performance analysis
,
• Build reporting frameworks that bring visibility and accountability to hiring outcomes
,
• Partner closely with Talent Acquisition, People, Finance, and business leaders to align on hiring priorities and execution
,
• Collaborate with systems and IT partners to ensure tools effectively support recruiting workflows (without owning the systems directly)
,
• Act as a connective layer between strategy and execution, ensuring hiring goals translate into operational outcomes
,
• Build, lead, and develop a high-performing Recruiting Operations team
,
• Drive consistency and operational excellence across global recruiting teams
,
• Serve as a strategic partner to TA leadership on performance, process improvements, and scaling the function
,
• Create a culture of continuous improvement, accountability, and data-driven decision-making