Global Readiness & Launch Project Lead

Vaco by Highspring; Austin (TX); On-site; USD 110,000 - 150,000; Full time

Job summary

Highspring LLC (d/b/a Vaco by Highspring) seeks an International Readiness Project Coordinator/Manager in Austin, TX to drive CS readiness for global expansion. You will coordinate across CS, Product, Engineering, Operations, and Legal to scope regional requirements, localize content, stand up tools, and prepare OEM partners for launch.

The role builds and runs an operational playbook with clear tasks and owners, and reports status weekly.

Qualifications

• 5+ years of project or program coordination/management experience.
• Familiarity with customer service/support operations.
• Proven experience working cross-functionally with Product, Engineering, and business stakeholders such as Legal or Operations.
• Working knowledge of Jira or other project management tools.
• Strong meeting facilitation skills.
• Experience launching new products or initiatives at scale, globally.
• Experience creating playbooks for launching in new regions - outlining activities, dependencies, and owners.
• Skilled at stakeholder interviews and building workback schedules to derive a project plan.
• Track record of weekly status reporting, including blockers and risks.

Responsibilities

• Region Feature Scoping & Localization: Scope region-specific features with Viewer Product; localize knowledge base and Support FAQ content.
• Tools & Systems Partnership: Partner on the support site and CS tools including Salesforce, ContentStack, Shelf, and Amazon Connect.
• Operations Coordination: Align CS Operations on the support site model, advisor training, workflows, and metrics.
• Legal & Compliance: Define country-specific support model requirements with Legal, including channels and hours.
• OEM Partner Support: Onboard OEM TV Partner CS, train agents and provide post-launch escalation support.
• Operational Playbook & Governance: Build the regional launch playbook with tasks, ownership, and risk tracking.

Skills

Project management

Cross-functional collaboration

Stakeholder interviews

Facilitation

Executive communication

Tools

Jira

Salesforce

ContentStack

Shelf

Amazon Connect

Job description

Highspring LLC (d/b/a Vaco by Highspring) seeks an International Readiness Project Coordinator/Manager in Austin, TX to drive CS readiness for global expansion. You will coordinate across CS, Product, Engineering, Operations, and Legal to scope regional requirements, localize content, stand up tools, and prepare OEM partners for launch.

The role builds and runs an operational playbook with clear tasks and owners, and reports status weekly.