Global Quality CAPA & Escalation Leader

Johnson & Johnson Co.; Horsham (PA); On-site; USD 178,000 - 307,000; Full time

Job summary

Johnson & Johnson seeks a Senior Director, CAPA and Escalations to develop and lead a comprehensive quality management strategy integrating CAPA, escalation and investigation processes globally. You will guide a 35–40 person team across the Americas, Europe, and ASPAC, ensuring regulatory compliance and continuous improvement.

Role requires a strong leadership presence, English proficiency, and deep experience with QMS, CAPA, and quality systems governance in a complex, multi-site environment.

Qualifications

• Bachelor's Degree in a relevant scientific or technical field required.
• Minimum of 15 years of experience in Quality Management Systems, operations, or regulatory compliance with CAPA knowledge.
• Experience leading a global, matrix-quality organization and coordinating cross-functional partners.

Responsibilities

• Develop and lead a global quality management strategy integrating CAPA, escalation, and investigation processes.
• Oversee CAPA, issue management, escalation, and investigation for quality events across audits and inspections.
• Provide strategic leadership and coaching to a large team across multiple regions.

Skills

Leadership

CAPA processes

Quality Management Systems

Cross-functional collaboration

Communications

Strategic thinking

People management

Project management

Budgeting awareness

Global matrix leadership

Education

Bachelor's Degree in a relevant field

Job description

Johnson & Johnson seeks a Senior Director, CAPA and Escalations to develop and lead a comprehensive quality management strategy integrating CAPA, escalation and investigation processes globally. You will guide a 35–40 person team across the Americas, Europe, and ASPAC, ensuring regulatory compliance and continuous improvement.

Role requires a strong leadership presence, English proficiency, and deep experience with QMS, CAPA, and quality systems governance in a complex, multi-site environment.