Global QA Lead - Quality & Delivery Excellence

PradeepIT Consulting Services Pvt Ltd; Lead (SD); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading IT consulting firm in South Dakota is seeking a professional to oversee quality management and service delivery. The role entails managing client relationships, handling disputes, and ensuring compliance with quality standards. Ideal candidates will have strong problem-solving skills and the ability to perform under pressure. Join a people-first organization committed to connecting globally and working with cutting-edge technology.

Qualifications

• Ability to establish strong client relationships.
• Ability to handle disputes.
• Ability to manage multiple stakeholders.
• Ability to meet deadlines.
• Ability to perform under pressure.

Responsibilities

• Analyze and solve moderately complex problems.
• Create new solutions, leveraging existing methods.
• Understand strategic direction set by senior management.
• Interact with direct supervisor and peers.

Skills

Client relationship management

Dispute resolution

Stakeholder management

Deadline management

Performance under pressure

Job description

PradeepIT is one of the largest, globally recognized IT Consulting firm to connect India's deeply vetted talent team to global customer.

Were headquartered in Bengaluru, Silicon Valley of India. PradeepITs customers include SAP Lab, Bosch, Rolls-Royce, Daikin, Daimler and J&J and hundreds of other Fortune 500 companies and fast-growing startups.

With continuous hard work and working remotely by choice, PradeepIT is certified as a Great Place to Work! Trusted by leading brands and fortune 500 companies from around the world, we have achieved:

6+ Years of Experience

580+ Open source technology Consultant

120+ SAP Consultant

100+ Mobility Consultant

890+ Clients in APAC, EMEA & USA

Our Beliefs

PradeepIT believes in connecting people across the globe and provide them an opportunity work on remotely. Being a people-first organization, PradeepIT constantly strives for individuals who won't just keep up, but break new ground, work with cutting edge technology and ramp-up their skills with course created by our Vertical Heads, Senior Architect for freely with help of PradeepIT Academy.

What would you do?

You will be aligned with our Quality vertical and help us manage risk in service delivery to an acceptable level as defined by the Accenture client and increase the level of awareness of and in compliance with policy and process related matters. You will be working with the quality analysis team which works on industry standard quality tools and frameworks. In Quality Management, you will be overseeing all activities and tasks needed to maintain a desired level of excellence. This includes the determination of a quality policy, creating and implementing quality planning and assurance, quality control, and quality improvement.

What are we looking for?

• Ability to establish strong client relationship
  
  
• Ability to handle disputes
  
  
• Ability to manage multiple stakeholders
  
  
• Ability to meet deadlines
  
  
• Ability to perform under pressure
  

Roles And Responsibilities

• In this role you are required to do analysis and solving of moderately complex problems
  
  
• May create new solutions, leveraging and, where needed, adapting existing methods and procedures
  
  
• The person would require understanding of the strategic direction set by senior management as it relates to team goals
  
  
• Primary upward interaction is with direct supervisor
  
  
• May interact with peers and/or management levels at a client and/or within Accenture
  
  
• Guidance would be provided when determining methods and procedures on new assignments
  
  
• Decisions made by you will often impact the team in which they reside