QA Lead

PradeepIT Consulting Services Pvt Ltd; Lead (SD); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading IT consulting firm in South Dakota is seeking a professional to oversee quality management and service delivery. The role entails managing client relationships, handling disputes, and ensuring compliance with quality standards. Ideal candidates will have strong problem-solving skills and the ability to perform under pressure. Join a people-first organization committed to connecting globally and working with cutting-edge technology.

Qualifications

• Ability to establish strong client relationships.
• Ability to handle disputes.
• Ability to manage multiple stakeholders.
• Ability to meet deadlines.
• Ability to perform under pressure.

Responsibilities

• Analyze and solve moderately complex problems.
• Create new solutions, leveraging existing methods.
• Understand strategic direction set by senior management.
• Interact with direct supervisor and peers.

Skills

Client relationship management

Dispute resolution

Stakeholder management

Deadline management

Performance under pressure

Job description

Overview

PradeepIT is one of the largest, globally recognized IT Consulting firms that connects India's deeply vetted talent to global customers. We are headquartered in Bengaluru, the Silicon Valley of India. Our customers include SAP Lab, Bosch, Rolls-Royce, Daikin, Daimler, J&J and hundreds of other Fortune 500 companies and fast-growing startups. PradeepIT is certified as a Great Place to Work and trusted by leading brands worldwide.

We have achieved:

• 6+ years of experience
• 580+ open source technology consultants
• 120+ SAP consultants
• 100+ mobility consultants
• 890+ clients in APAC, EMEA & USA

Our belief is in connecting people globally and providing opportunities to work remotely. We are a people-first organization that seeks individuals who will break new ground, work with cutting-edge technology, and ramp up their skills with courses created by our Vertical Heads and Senior Architect with support from PradeepIT Academy.

What would you do?

You will be aligned with our Quality vertical and help us manage risk in service delivery to an acceptable level as defined by the client and increase awareness of and compliance with policy and process-related matters. You will be working with the quality analysis team which uses industry-standard quality tools and frameworks. In Quality Management, you will oversee all activities and tasks needed to maintain a desired level of excellence, including determining a quality policy, creating and implementing quality planning and assurance, quality control, and quality improvement.

What are we looking for?

• Ability to establish strong client relationships
• Ability to handle disputes
• Ability to manage multiple stakeholders
• Ability to meet deadlines
• Ability to perform under pressure

Roles And Responsibilities

• In this role you are required to analyze and solve moderately complex problems
• May create new solutions, leveraging and, where needed, adapting existing methods and procedures
• The person would require understanding of the strategic direction set by senior management as it relates to team goals
• Primary upward interaction is with direct supervisor
• May interact with peers and/or management levels at a client and/or within Accenture
• Guidance would be provided when determining methods and procedures on new assignments
• Decisions made by you will often impact the team in which you reside