Global Public Sector Customer Success Manager - National Security Ecosystem

Virtru; Washington (District of Columbia); On-site; USD 180,000 - 200,000; Full time

Benefits offered by this job

Flexible PTO policy

Learning & Development stipend

Headspace access

401(k) with stock options

Medical, dental, vision benefits

Equal opportunity employer

Job summary

Virtru is hiring a Global Public Sector Customer Success Manager for the National Security Ecosystem in the Washington, DC area. This role requires a TS/SCI clearance and a strong government/government-industry background, with hybrid work in the DC metro region.

As a trusted advisor, you’ll lead government customer programs, coordinate with architects, and drive adoption of Virtru data protection solutions across defense and intelligence communities, including NSA-related workstreams.

Qualifications

• Must hold an active US Top Secret/SCI clearance with Full Scope Poly.
• Experience supporting NSA, CSS components, or related defense/intelligence ecosystems is preferred.
• Strong track record of managing customer relationships, projects, and executive engagement.

Responsibilities

• Lead customer-focused workstreams and virtual teams for government customers and industry partners.
• Serve as internal connector among Solution Architects, Project Managers, and delivery teams.
• Orchestrate partnerships within the NSA industry sphere to drive adoption of Virtru solutions.
• Manage the customer lifecycle: from agreement to value realization and expansion.
• Identify issues early and marshal resources for rapid resolution and mission success.
• Monitor customer/partner health and identify expansion opportunities.
• Engage with strategic customers on data sharing, data protection, and AI topics.

Skills

Active US TS/SCI clearance

Bachelor’s in tech field

Willing to travel <25%

Cross-functional collaboration

Autonomy across time zones

Strong communication

NSA/CSS/government experience

Data-driven customer health

Education

Bachelor’s degree in IT/cyber security/computer science/math/engineering

Master’s degree in technical field (preferred)

MBA (business degree)

Job description

Global Public Sector Customer Success Manager - National Security Ecosystem

Washington, D.C. - Hybrid

About Virtru: While the rest of the security industry obsesses over locking data down to prevent it from being lost or stolen, we’re doing something fundamentally different at Virtru. We’re setting data free so that you can intentionally share it with others, but without sacrificing security, privacy, or control.

We’ve created both a suite of powerful data protection applications and an open platform that’s sparking an ecosystem of innovation. Through the Trusted Data Format (TDF) open standard, we’re not just protecting data; we’re creating a new paradigm where security enables sharing rather than preventing it.

Think of us as the Android of data protection: a robust platform with an open core that developers and partners can build upon, coupled with our own best‑class applications that showcase what’s possible when you reimagine security from the ground up.

Backed by Iconiq Capital, Bessemer Venture Partners, Foundry Capital, and Tiger Global, we’re helping Fortune 500 companies and government agencies discover that true data security means having the freedom to share, collaborate, and innovate—without compromise.

Location: Ft. Meade, MD; DC Metro

Compensation: $180,000 - 200,000 base salary + variable incentive pay

As Virtru continues to scale to support critical Defense and Intelligence Community missions, we are recruiting an experienced and cleared Customer Success Manager for the National Security Ecosystem to serve as the leader for our government customer and National Security Industrial Base customers. If you are obsessed with harnessing technology solutions to advance capabilities for our global Defense & Intelligence customers and have mission experience and understanding within the National Security Agency (NSA) and its supporting industry ecosystem, then this is the job for you. This is a pivotal customer and industry partner engagement role responsible for driving customer success supporting the NSA, the Central Security Service (CSS) components, and the industrial base supporting these critical national‑security missions. In this role, you will work closely with our business development, solution architects, delivery teams, sales organization, and our engineering and product teams.

Responsibilities

• Lead customer-focused workstreams and virtual teams with a clear focus on driving success for our government customers and industry partners
• Serve as the central connector internally between Solution Architects, Project Managers, Forward Deployed Engineers, and other Customer Success Managers
• Orchestrate partnerships and technology collaborations within the NSA industry sphere to accelerate customer adoption and scaling of Virtru solutions
• Manage the customer lifecycle: agreement, commitments, rhythm of business, leadership engagement, value creation
• Identify issues proactively and connect the right people and resources for rapid problem resolution and mission success
• Keep constant pulse on customer and partner health, satisfaction levels, and expansion opportunities
• Be part of innovative discussions with our strategic customers learning about cutting-edge technology in data sharing, data protection, and the AI space

Skills

• Active US Top Secret / SCI clearance with Full Scope Poly
• Bachelor’s degree or equivalent in a technology field such as IT, cyber security, computer science, mathematics, or engineering (a Master’s degree in a technical field will set you apart) or equivalent business degree such as an MBA
• Willingness to travel (<25%)
• Must excel at cross-functional collaboration and breaking down organizational silos
• Ability to work autonomously and collaborate with peers across multiple time zones
• Proven track record managing customer relationships, projects, and executive engagement
• Strong ability to work cross-functionally with engineers, delivery teams, sales teams, commercial and government organizations
• Strong technical aptitude and comfortable understanding technical solutions and having informed conversations with technical stakeholders
• Strong communication skills – able to translate customer feedback into actionable insights for product and delivery teams
• Data-driven approach to measuring customer health, satisfaction, and expansion opportunities
• Previous government or military experience within NSA/CSS, its components, or industry associated with the Signals Intelligence, Cryptologic, and Information Assurance communities is preferred

Virtruvian Qualities

• Thinking outside the box to respectfully challenge your teammates and managers in the pursuit of excellence
• Strong sense of urgency with an action-oriented mindset
• Able to collaborate and adapt to shifting priorities as business needs evolve
• Comfortable with asynchronous communication including Slack, email, Zoom, etc.

Benefits

• Flexible PTO policy— we strongly encourage you to take time off (in addition to 14 holidays) to ensure that you are getting the proper time needed to unplug and recharge.
• $1,500 annual Learning & Development stipend focused on providing you the resources to continually learn and professionally grow.
• Frequent company-sponsored team celebrations that provide ample opportunities to connect with teammates and be social.
• Access to an Employee Assistance Program.
• Access to Headspace, a mental health app tailored to your specific needs.
• A flat 3% contribution to your retirement account.
• A high degree of flexibility— have an appointment, errand, or family emergency to take care of? Hop to it! We give you the time and space to take care of you and your own first.

Additional Perks

• Competitive compensation
• Generous parental, medical, and bereavement policies
• Uncapped commissions for Sales roles
• 401(k) contribution and stock options
• Full medical, dental, and vision benefits
• New Hire Swag and IT Welcome boxes
• Structured semi-annual 360° performance reviews

Virtru is committed to building an inclusive environment for people of all backgrounds and everyone is encouraged to apply. Virtru is an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.