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Global Program Manager - MedTech Quality

Veeva Consumer Products

Madison (WI)

Hybrid

USD 100,000 - 200,000

Full time

10 days ago

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Job summary

An established industry player seeks a Global Program Manager to lead transformative quality implementations for MedTech clients. This pivotal role demands extensive program management experience, particularly in the Life Sciences sector, and the ability to foster strategic relationships with senior executives. You will guide the deployment of innovative solutions, ensuring customer success while leading diverse global teams. This position offers the flexibility to work from home or in the office, reflecting the company's commitment to employee success. Join us in making a lasting impact on the life sciences industry while enjoying a competitive salary and comprehensive benefits.

Benefits

Medical, dental, vision insurance
Flexible PTO
Company paid holidays
Retirement programs
1% charitable giving program

Qualifications

  • 12+ years in large-scale program management in Life Sciences.
  • Experience managing senior executives through large programs.
  • Proven success in delivering GxP technology implementations.

Responsibilities

  • Accountable for Service Delivery for Quality Vault implementations.
  • Collaborate with Sales and Product Management teams.
  • Oversee project execution and customer escalations.

Skills

Program Management
Software Delivery
Medical Device Knowledge
Executive Communication
Problem Resolution
Negotiation Skills

Education

Bachelor's Degree
Master's Degree

Tools

Veeva Vault
Project Management Software

Job description

Global Program Manager - MedTech Quality

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Global Program Manager - MedTech Quality

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Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Veeva is looking for an experienced program leader to manage Vault Quality implementation programs at Veeva’s largest MedTech customers globally. This role will guide the transformation of our customers’ Quality and Manufacturing technology landscape. The MedTech Quality GPM will work closely with Veeva’s Account Management and Professional Services teams to ensure delivery success across your Vault Quality program(s), continuous improvement of existing applications, and overall Customer Success.

What You'll Do

  • Be accountable for Service Delivery for Quality Vault implementations, ensuring the customer’s success on our applications
  • Establish robust program governance and ensure strategic oversight for the transformation, including the establishment and tracking of program KPIs
  • Collaborate and actively communicate with the Sales, Strategy, Product Management, Business Consulting, and Services Leadership teams at Veeva, keeping everyone aligned and informed on program milestones and activities
  • Develop strategic relationships with the customer’s IT and business executives and other diverse stakeholders. Work with them to define deployment and transformation roadmaps across the program
  • Become the customer’s trusted advisor, providing outside-in perspectives on Veeva’s best practices and industry benchmarks
  • Develop implementation proposals and lead services contract negotiations
  • Oversee the project execution performed by the Services team. Act as the first line of defense for customer or internal escalations
  • Ensure a smooth transition to, and oversee, the post-deployment managed services teams

Requirements

  • 12+ years in large-scale program management with software delivery in the Life Sciences or Healthcare sectors
  • In-depth Medical Device and/or Diagnostics knowledge in Quality and Manufacturing
  • Experience in Managing Sr. Executives through large programs
  • Track record of success leading diverse global teams to deliver large, complex GxP technology implementations, delivering measurable business results
  • Experience in technology strategy and roadmap development for large pharma customers
  • Proven executive communication skills
  • Ability to critically and objectively interpret and evaluate information to effectively influence at the executive level
  • Skills in problem resolution, negotiation, dealing with ambiguity, the establishment of effective processes, influencing without authority
  • Works well with third parties: can organize and galvanize a disparate group of people, keeping cadence in the program high
  • Based in North America with the ability to meet travel requirements
  • Ability to travel up to 50% based on customer requirements

Nice to Have

  • Veeva Vault implementation experience
  • Software as a Service implementation experience in GxP space
  • Management Consulting
  • Change Management experience

Perks & Benefits

  • Medical, dental, vision, and basic life insurance
  • Flexible PTO and company paid holidays
  • Retirement programs
  • 1% charitable giving program

Compensation

  • Base pay: $100,000 - $200,000
  • The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.

Seniority level
  • Seniority level
    Director
Employment type
  • Employment type
    Contract
Job function
  • Job function
    Project Management and Information Technology
  • Industries
    Software Development

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