Global Program Manager, Data Center Safety, Security, and Environmental

Socket.dev; Seattle (WA); On-site; USD 83,000 - 130,000; Full time

Job summary

DC Security is seeking a Program Manager to own the Fortify Training Program and drive multi-modal training across global security teams. You will design, deliver, and continuously improve curriculum roadmaps, track milestones, and communicate with stakeholders.

You will coordinate across Learning Experience Design, Training Operations, regional leaders, and field contributors to scale training with measurable outcomes, establish KPIs, dashboards, and evolve the knowledge hub.

Qualifications

• 3+ years of program or project management experience.
• Experience managing multiple stakeholders at varied levels.
• Experience using data and metrics to drive improvements.
• Experience working cross-functionally with tech and non-tech teams.
• Experience communicating clearly with leadership, stakeholders, and cross-functional teams.

Responsibilities

• Own end-to-end delivery of the Fortify Training Program, including curriculum roadmap, milestone tracking, and stakeholder communication.
• Drive the design and deployment of multi-modal training content via the LEARN platform.
• Manage the Fortify Academy cohort cycle: enrollment coordination, facilitation logistics, graduation criteria, and post-Academy effectiveness measurement (knowledge gain, application of content, satisfaction scores).
• Own measurement and reporting: define KPIs, build dashboards, and deliver QBR/MBR-level program updates.
• Maintain and evolve the FORGE Knowledge Hub Wiki as the single source of operational documentation across security domains.
• Coordinate a global contributor base across multiple regions, growing content coverage and ensuring consistency.
• Own the People Manager Training framework: content development, regional adaptation, and delivery tracking.
• Identify and implement AI-assisted development opportunities to improve content creation velocity and quality.
• Partner cross-functionally with LXD, Ops Excellence, and regional CSM leadership to align training priorities with operational gaps and org priorities.

Skills

Program management

Stakeholder management

Data-driven decision making

Cross-functional collaboration

Clear communication

Job description

DC Security is looking for a Program Manager to own and drive Program Fortify and related training/career development initiatives for our global security workforce. You'll design, deliver, and continuously improve blended training programs that build capability across Data Security Managers (DSMs) and field teams spanning AMER, APJC, and EMEA.

This role sits within the Data Center Safety, Security and Enviro team and reports into DC Security's program management organization. You'll work closely with Learning Experience Design (LXD), Training Operations, regional Cluster Security Managers (CSMs), and field contributors to scale training that is measurably effective.

Key job responsibilities

• Own end-to-end delivery of the Fortify Training Program, including curriculum roadmap, milestone tracking, and stakeholder communication.
• Drive the design and deployment of multi-modal training content (instructor-led, micro-learning, video, gamified modules, interactive simulations) via the LEARN platform.
• Manage the Fortify Academy cohort cycle: enrollment coordination, facilitation logistics, graduation criteria, and post-Academy effectiveness measurement (knowledge gain, application of content, satisfaction scores).
• Own measurement and reporting: define KPIs (e.g., knowledge gain percentages, satisfaction targets, post-training application rates), build dashboards, and deliver QBR/MBR-level program updates.
• Maintain and evolve the FORGE Knowledge Hub Wiki as the single source of operational documentation across security domains.
• Coordinate a global contributor base across multiple regions, growing content coverage and ensuring consistency.
• Own the People Manager Training framework: content development, regional adaptation, and delivery tracking.
• Identify and implement AI-assisted development opportunities (Amazon Quick, Kiro, Amazon Nova) to improve content creation velocity and quality.
• Partner cross-functionally with LXD, Ops Excellence, and regional CSM leadership to align training priorities with operational gaps and org priorities.

About the team

AWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Basic Qualifications

• 3+ years of program or project management experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams
• Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience with Learning Management Systems (LMS), or experience implementing a cloud-based technology solution
• Experience in physical security, data center operations, or similar operational environments.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, VA, Herndon - 74,200.00 - 129,800.00 USD annually

USA, WA, Seattle - 82,700.00 - 129,800.00 USD annually