Global Program Manager

Zoom; United States; Hybrid; USD 127,000 - 277,000; Full time

Job summary

Zoom is seeking a Global Program Manager for its Services Partner Program to own, evolve, and scale a strategic partner initiative within the Global Partner Program team. You will work with channel account management, channel sales engineering, channel operations, and professional services to optimize and accelerate outcomes.

The role requires 6–10+ years in partner programs, 3+ years building programs, and a Bachelor’s in business or related field.

Qualifications

• 6–10+ years in partner or channel roles.
• 3+ years building or managing partner programs.
• Bachelor’s degree required.
• Strong communication and stakeholder management skills.

Responsibilities

• Own and evolve Zoom's Services Partner Program and drive updates.
• Identify gaps and optimize the program.
• Partner with enablement teams to empower Channel Teams and Partners.
• Engage with Partners to surface insights for program direction.
• Develop executive-ready reporting and KPIs.

Skills

Partner programs

Stakeholder influence

Communication

Financial acumen

Cross-functional collaboration

Education

Bachelor's degree in Business/Operations/Management

Tools

MS Office / Excel

CRM tools

Job description

About the Role At Zoom, we're on a mission to make connections meaningful. As a Global Program Manager for our Services Partner Program, you'll be at the heart of that mission — owning, evolving, and scaling a program that's already making an impact. This isn't a build-from-scratch role. It's a sharpen, elevate, and accelerate role. You'll sit within Zoom's Global Partner Program team and work alongside a dynamic cross-functional group spanning channel account management, channel sales engineering, channel operations, and professional services. If you're energized by optimization over creation, thrive in complexity, and love leaving things better than you found them — this role was built for you.

What You’ll Do

• Own and evolve Zoom's Services Partner Program — driving strategic updates that keep it competitive, relevant, and scalable.
• Identify gaps, trends, and optimization opportunities within the current program and implement meaningful improvements.
• Partner with global enablement teams to ensure Zoom Channel Teams and Partners are fully equipped to leverage the program effectively.
• Maintain deep, ongoing engagement with Zoom Partners to stay connected to their business needs and surface insights that shape program direction.
• Manage partner issues and escalations end-to-end — owning corrective action plans and driving them through to resolution.
• Collaborate cross-functionally with Professional Services, Channel Sales Engineering, IT, Finance, Legal, Procurement, HR, and Compliance to support program execution and governance.
• Develop and maintain executive-ready reporting, insights, and program recommendations that inform strategic decisions.
• Establish, monitor, and report on KPIs that reflect program health, partner performance, and overall business impact.

What We’re Looking For

• 6–10+ years of experience working for or with Partners in a channel or alliance capacity.
• 3+ years of experience building or managing partner programs.
• Bachelor's degree in Business, Operations, Management, or a related field.
• Strong interpersonal and team-building skills with the ability to influence and drive change across functional and business boundaries.
• Excellent verbal and written communication skills, paired with tactful diplomacy in complex stakeholder environments.
• Strong financial and operational acumen — you're comfortable rolling up your sleeves and getting into the details.
• Bonus Points If You Have Experience building or owning a Partner Services Program.
• Background in Professional Services sales, consulting, or delivery.

Salary Range or On Target Earnings: Minimum: $126,500.00 Maximum: $276,700.00 In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations.

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement for more information of how we use your data. #LI-Remote Zoomies help people stay connected so they can get more done together. We set out on a mission to make video communications frictionless and secure by building the world’s best video product for the enterprise, but we didn't stop there. With products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars, we bring innovation to a wide variety of customers, from the conference room to the classroom, from doctor’s offices to financial institutions to government agencies, from global brands to small businesses. We do what we do because of our core value of Care: care for our community, our customers, our company, our teammates, and ourselves. Our global employees help our customers meet happier, communicate better, and create meaningful connections the world over. Zoomies are problem-solvers and self-starters, working hard to get results and moving quickly to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.