Global Program Lead: Strategy, Governance & Growth

Trax Technologies

Dallas (TX)

On-site

USD 120,000 - 150,000

Full time

14 days+

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Job summary

Trax Technologies seeks a Global Program Manager to own customer relationships and drive program health from planning through outcomes. You will align with stakeholders, define objectives, and govern contract standards while supporting growth opportunities and KPI-driven reviews.

This role collaborates across sales, support, and operations to secure value and ROI for strategic accounts. You will lead monthly and quarterly business reviews, manage growth strategies, and advocate for customers

Qualifications

Experience directly managing customer relationships (3+ years).
Experience in logistics and supply chain (3+ years).
Sales and account management experience (2+ years).
Proven ability to lead customer meetings/workshops.
Strong stakeholder communication skills.
High accountability and project management skills.
Collaborative, cross-functional teamwork under time pressure.
Proficient with MS Office.

Responsibilities

Lead the process for creating Account Plans with objectives, projects, KPIs, and accountability.
Manage monthly business reviews and support quarterly reviews to drive maturity.
Identify growth opportunities with Account Manager/Executive and craft value propositions.
Establish relationships at executive, management, and operational levels.
Monitor issues and ensure timely resolution.
Seek customer references.
Facilitate product adoption by end users with competency.
Support change management when customers adopt new offerings.
Provide leadership for broader operations teams supporting customer health.