Global Product Support (GPS) Engineer II – (E2)

Applied Materials, Inc.; Santa Clara (CA); On-site; USD 100,000 - 137,000; Full time

Job summary

Applied Materials, Inc. is a global leader in materials engineering solutions, headquartered in Santa Clara, CA. This role focuses on developing procedures and BKMs to service new products, contributing to FMECA, and coordinating cross-functional testing with engineering, manufacturing, and quality teams.

The successful candidate will engage in CAPA processes, train field engineers, and produce support materials and troubleshooting guides to ensure reliable product performance for customers.

Qualifications

• Demonstrates conceptual and practical expertise in own discipline.

Responsibilities

• Develop or improve procedures and BKMs for servicing new products.
• Contribute to the FMECA process and risk assessment.
• Participate in or lead first chamber Build & Test in Apps lab.
• Identify, troubleshoot, and work with Engineering to resolve issues.
• Collaborate with Manufacturing to create procedures for new product testing.
• Partner with Q&R to review Top Field Issues and implement fixes.
• Participate in CAPA process and document actions.
• Conduct or guide Failure Analysis as needed.
• Create installation, retrofit and maintenance procedures and manuals.
• Develop CENs, ISBs, and troubleshooting guides as required.
• Collect process data to create BKMs and optimize performance.
• Develop initial training materials and coordinate with GTT for training sessions.
• Train Customer Engineers, Process Engineers, and TPS assigned to customers prior to shipments.
• Identify parts stock needs and coordinate with AGS to ensure proper stocking.

Skills

Problem solving

Interpersonal skills

Analytical thinking

Team collaboration

Tools

Oscilloscopes

Multimeters

Schematic reading

Microsoft Office

Job description

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

What We Offer

Salary: $100,000.00 - $136,500.00 Location: Santa Clara,CA You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

Key Responsibilities

• Develop new procedures and Best-Known Methods (BKMs) to service new products.
• Contribute to the FMECA process.
• Participate in, or own, first chamber Build & Test in Apps lab.
• Solve issues, or work with Engineering to address issues identified.
• Work with Manufacturing to develop procedures and participate (if required) on New Product final test.
• Partner with Quality & Reliability (Q&R) group to review and address Top Field Issues.
• Participate in, or own, CAPA process.
• Conduct or facilitate Failure Analysis (FA) if needed.
• Develop and document procedures to install (start-up), retrofit and maintain the product (Technical Product Manuals).
• Develop new procedures, Customer Engineering Notices (CENs), Internal Service Bulletins (ISBs) and troubleshooting guides as required.
• Collect process and qualification data to create product Best Known Methods (BKMs).
• Develop initial training package for new products and work with Global Technical Training (GTT) to develop training class.
• Train Customer Engineers (CEs), Process Engineers (PSEs) and Technical Product Support (TPS) assigned to customers who will receive ELS Shipments, prior to shipping.
• Identify new parts that require to be stocked by AGS and work with them to ensure parts are stocked in correct locations.

Functional Knowledge

Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines.

Business Expertise

Has knowledge of best practices and how own area integrates with others.

Leadership

No supervisory responsibilities, but acts as a resource for colleagues with less experience.

Problem Solving

Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information.

Impact

Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies.

Interpersonal Skills

Explains difficult or sensitive information; works to build consensus.

Additional Skills

Capable and experienced in the use of hand tools (e.g. Wrenches, drivers) and electronic diagnostic tools (e.g. Oscilloscopes, Multimeters). Skilled in working with hands and be able to read and follow design schematics (electrical, pneumatic, gas). Familiar and experienced with Microsoft Office suite, using Microsoft Word, Power Point, and Excel. Capable to perform electronic device diagnostic analysis when given Hardware to diagnose electric motors, High Power delivery Systems, Gas Flow systems.

Additional Information

• Time Type: Full time
• Employee Type: Assignee / Regular
• Travel: Yes, 20% of the Time
• Relocation Eligible: Yes
• The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members.
• In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.
• For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at [e-mail], or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.