Global Product Support Engineer I - New Grad, Semiconductors

Applied Materials, Inc.; Gloucester (MA); On-site; USD 70,000 - 96,000; Full time

Benefits offered by this job

Relocation assistance

Bonus potential

Stock awards program

Job summary

Applied Materials in Gloucester, MA is seeking a Global Product Support (GPS) Engineer to support customer issues, fleet performance, and product improvement programs under senior guidance. You’ll work with field teams and engineering to diagnose, troubleshoot, and implement solutions on semiconductor equipment.

The role emphasizes strong communication, multitasking, and technical problem solving with opportunities for bonus and stock awards; relocation assistance may be provided.

Qualifications

• Bachelor's Degree in Engineering (Mechanical, Electrical, Chemical or related) required.
• GPA of 3.0 or above preferred; strong analytical and problem‑solving skills.

Responsibilities

• Serve as the primary technical support resource for assigned customer accounts, supporting escalations and fleet performance activities.
• Assist with installation, operation, calibration, testing, and validation of new hardware, software, and process designs.
• Provide technical guidance and documentation to field engineers, technicians, and product support personnel.

Education

Bachelor's Degree in Engineering

Job description

Applied Materials in Gloucester, MA is seeking a Global Product Support (GPS) Engineer to support customer issues, fleet performance, and product improvement programs under senior guidance. You’ll work with field teams and engineering to diagnose, troubleshoot, and implement solutions on semiconductor equipment.

The role emphasizes strong communication, multitasking, and technical problem solving with opportunities for bonus and stock awards; relocation assistance may be provided.