Global Product Support Engineer 5

Lam Research; Fremont (CA); Hybrid; USD 125,000 - 270,000; Full time

Job summary

Lam Research in California seeks a Product Engineer for the Aether Global Product Support team. You will be the backbone of field technical support, diagnosing and solving complex semiconductor equipment issues and collaborating with customers and internal groups to enhance products.

Responsibilities include troubleshooting, on-site and remote support, and delivering reports on design and reliability. Up to 40% travel may be required, with a hybrid on-site/remote work model.

Qualifications

• Minimum 12 years of related experience with a Bachelor’s degree; or 8 years with a Master’s; or a PhD with 5 years experience.
• Ability to lift and manipulate weights and work in PPE in cleanroom environments.
• Willingness to travel up to 40% worldwide.

Responsibilities

• Provide technical support to field engineers, technicians, and product support personnel.
• Diagnose, troubleshoot, repair and debug complex electro/mechanical equipment and software.
• Report design, reliability and maintenance issues to engineering.
• Support customer installation and training; present technical findings to customers.
• Travel to customer sites and factories as required.

Skills

Technical support

Customer interaction

Troubleshooting

Field service

Diagnose equipment

Education

Bachelor's degree

Master's degree

PhD

Tools

Diagnostics tools

Job description

The group you’ll be a part of

The Office of the CTO is where innovation takes center stage. We inspire our global technical community to take on grand challenges, understand emerging trends, identify the critical inflections, and drive our sustainability, Environment, Social, and Governance (ESG) practices that will define the next generation of semiconductors and continued impact.

The group you’ll be a part of

The Office of the CTO is where innovation takes center stage. We inspire our global technical community to take on grand challenges, understand emerging trends, identify the critical inflections, and drive our sustainability, Environment, Social, and Governance (ESG) practices that will define the next generation of semiconductors and continued impact.

The impact you’ll make

At Lam, as a Product Engineer in the Aether Global Product Support team, you're the backbone of technical support for field engineers, technicians, and product support personnel. Collaborating closely with customers and internal teams, you will provide real-time problem-solving to customer challenges and to enhance our products. Your expertise is crucial in diagnosing, troubleshooting, repairing, and debugging complex semiconductor equipment. Your swift action in responding to situations is critical in resolving issues and ensuring satisfaction of Lam’s valued customers.

What You’ll Do

Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature.

• The GPS Engineer will support:
• 2300 e4 Platform for 300mm
• Can take place at the factory or in the field depending on the need.
• Can include travel at short notice (24 hours).
• Includes working in customer wafer fabrication sites / environments as required to fulfil the support function.
• Creates and presents reports related to design, reliability, maintenance problems, SW bugs, projects and escalations to the relevant factory groups.
• Provides support to customer/users where the product is highly technical or sophisticated in nature.
• Responsible for customer betas including installation, qualification, milestones, technical requirements, training and certification of local teams / customer.
• Provides support to engineering and service products both at the factory and in the field.
• Able to represent Lam by creating material and expertly presenting technical findings to the customer.
• ~40% Worldwide travel is a requirement of the position.

Who We’re Looking For

• Minimum of 12 years of related experience with a Bachelor’s degree; or 8 years and a Master’s degree; or a PhD with 5 years experience; or equivalent experience.
• Basic Physical Requirements:
• Need to be able to lift and manipulate weights as outlined in EHS 41109.
• Need to be able to work in confined spaces.
• Need to be able to wear and function in full PPE. (Including respiratory equipment)
• Need to be able to work with chemicals.
• Need to be able to work 8-12 hour shifts. (Often in cleanroom environments)
• Need to be able to complete facilities and equipment connections which will require climbing and bending.

Preferred Qualifications

• Semiconductor equipment experience

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.

Salary

CA San Francisco Bay Area Salary Range for this position: $125,000.00 - $270,000.00.

The above salary range for this position is relevant to applicants that reside or work onsite in the California, San Francisco Bay Area only. Salary offers will depend on factors that include the location you work from, your level, education, training, specific skills, years of experience and comparison to other employees already in this role. Actual salary may vary from salary offered due to numerous factors including but not limited to unpaid time off, unpaid leave, company mandated shutdown, and other relevant factors.

Our Perks And Benefits

At Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.