Global Product Support Engineer 3

Lam Research Salzburg GmbH; Tualatin (OR); On-site; USD 90,000 - 130,000; Full time

Job summary

Lam Research in Portland, OR is seeking a Global Product Support Engineer to serve as the technical backbone for field engineers and product support personnel. The role centers on diagnosing, troubleshooting, repairing, and debugging complex semiconductor equipment with a strong emphasis on reliability and customer satisfaction.

The successful candidate will have 5+ years in related engineering fields, strong English communication, and experience in structured problem solving.

Qualifications

• Bachelor’s degree in mechanical or electrical engineering is required.
• 5+ years in product or systems engineering with electro-mechanical design experience.
• Experience with vacuum systems, semiconductors, and SPC/DOE methods is preferred.

Responsibilities

• Provide technical support to field engineers and product support personnel diagnosing complex equipment.
• Diagnose, troubleshoot, repair, and debug electro/mechanical systems and software.
• Document design, reliability, maintenance problems, and bugs; present reports to factory groups.
• Travel up to 25–30% worldwide with short notice as needed.
• Assist in customer installation and training; support highly technical products.

Skills

Structured problem solving

Written and verbal communication

Teamwork

Customer-focused

English fluency

Education

Bachelor's degree in Mechanical Engineering

Electrical and Electronics Engineering

Job description

In your career, let’s prove what’s possible.

At Lam Research, we create equipmentthat drives technological advancements in the semiconductor industry. Our innovative solutions enable chipmakers to power progress in nearly all aspects of modern life, and it takes each member of our team to make it possible.
Across our organization, our employees come to work and change the world. We take on the toughest challenges with precision and accuracy. We push for the next big semiconductor breakthrough. We lead the way in one of the most critical and fast-moving industries on the planet. And we do it together, with deep connections and limitless collaboration.
The impact we have on the world is made possible by focusing on our people. So we recognize and celebrate our teams’ achievements. We strive to create an inclusive and diverse culture where everyone’s contribution and voice has value. We evaluate and evolve our offerings, so our people receive the support and empowerment to do meaningful things for their lives, careers, and communities.
Because at Lam, we believe that when people are the priority and they’re inspired to unleash the power of innovation for a better world together, anything is possible.

Date: Jul 15, 2026

Location:

Tualatin, OR, US, 97062

Worker Category: On-site

The group you’ll be a part of

In the Global Products Group, we are dedicated to excellence in the design and engineering of Lam’s etch and deposition products. We drive innovation to ensure our cutting-edge solutions are helping to solve the biggest challenges in the semiconductor industry.

The impact you’ll make

As a Global Product Support Engineer at Lam, you're the backbone of technical support for field engineers, technicians, and product support personnel. Your expertise is crucial in diagnosing, troubleshooting, repairing, and debugging complex semiconductor equipment. Your swift action in responding to situations is critical in resolving issues and ensuring satisfaction of Lam’s valued customers.

What you’ll do

• GPS engineer who will provide technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
• Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
• Reports design, reliability and maintenance problems or bugs to design engineering/software engineering
• Involved in customer installation and training.
• Provides support to customer/users where the product is highly technical or sophisticated in nature.
• Creates and presents reports related to design, reliability, maintenance problems, SW bugs, projects, andescalations to the relevant factory groups and creates and updates documentation for field service engineers and customers.
• Lam Electrofill experience is preferred.
• Work can take place at Lam facilities or in the field and can include travel withshort notice (24-hour turnaround)~25% - 30% Travel worldwide is a requirement of this position.

Who we’re looking for

• Minimum of 5 years of related experience in product or systems engineering with a bachelor’s degree in mechanical engineering, Electrical and Electronics Engineering or a related field.
• Of the required experience, minimum of 5 years of experience in the following: electro-mechanical system design and manufacturing; systems engineering and integration; statistical methods for modeling, multivariate data sets; statistical process control (SPC); Design of Experiments (DOE); vacuum systems; and/or semiconductors.
• Excellent written/verbal communication, fluent in English, and strong presentation skills.
• Capable of structured problem solving (preferably using 8D methodology).
• Teamwork and ability to establish successful relationships in a multicultural environment with external and internal customers.
• Service orientated and ability to work in a matrix environment.

Preferred qualifications

• Preferred experience: Failure Mode Effect Analysis (FMEA), Root Cause-Corrective Action (RCCA), 8D & 5-Whys Problem solving.

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.

Our Perks and Benefits

At Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.

Nearest Major Market: Portland Oregon
Job Segment: Electronics Engineer, Mechanical Engineer, Design Engineer, Manufacturing Engineer, Systems Engineer, Engineering