Product Support Engineer 3

Lam Research Salzburg GmbH; Austin (TX); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

On-site Flex

Hybrid work model

Job summary

Lam Research in Austin, TX seeks a Regional Product Support Engineer to diagnose, troubleshoot, and repair complex electro-mechanical equipment. You’ll support field engineers and technicians, travel up to 40%, and collaborate with global teams. A background in wafer handling/robotics and C++/Python programming is required.

The role is onsite with flexible hybrid work options, supporting Lam’s product platforms across Etch, Deposition, and Clean families.

Qualifications

• Bachelor’s degree in Mechatronics or equivalent with semiconductor equipment experience.
• Mechatronics/robotics experience required.
• Programming in C++ and Python.

Responsibilities

• Provides support to highly technical products for customers/users.
• Builds customer confidence with credible recommendations and understanding.
• Shares knowledge within Lam’s technical community and mentors engineers.
• Designs or conducts training sessions for field and account engineers.
• Handles platform field escalations with primary/secondary support for Lam platforms.

Skills

C++

Python

Mechatronics

Robotics

Communication

Remote setting

Education

Bachelor’s in Mechatronics

Master’s/PhD (plus)

Job description

In your career, let’s prove what’s possible.

At Lam Research, we create equipmentthat drives technological advancements in the semiconductor industry. Our innovative solutions enable chipmakers to power progress in nearly all aspects of modern life, and it takes each member of our team to make it possible.
Across our organization, our employees come to work and change the world. We take on the toughest challenges with precision and accuracy. We push for the next big semiconductor breakthrough. We lead the way in one of the most critical and fast-moving industries on the planet. And we do it together, with deep connections and limitless collaboration.
The impact we have on the world is made possible by focusing on our people. So we recognize and celebrate our teams’ achievements. We strive to create an inclusive and diverse culture where everyone’s contribution and voice has value. We evaluate and evolve our offerings, so our people receive the support and empowerment to do meaningful things for their lives, careers, and communities.
Because at Lam, we believe that when people are the priority and they’re inspired to unleash the power of innovation for a better world together, anything is possible.

Date: Jul 13, 2026

Location: Austin, TX, US, 78753

Worker Category: On-site Flex

The group you’ll be a part of

At Lam, you'll be part of a growing Product Support Engineering team working with the Product group, Engineering groups, and Field Engineering teams, supporting a wide range of robotics products and platform types to our end user customers globally.

The impact you’ll make

As a Regional Product Support Engineer at Lam, you’re the backbone of technical support for field engineers, technicians, and product support personnel in the region (Taylor, Texas). Your expertise is crucial in diagnosing, troubleshooting, repairing, and debugging complex electro-mechanical equipment, computer systems, software, or networked and wireless systems. Your swift action in responding to situations is critical in resolving issues and ensuring satisfaction of Lam's valued customers.

What you’ll do

• Provides support to customers/users where the product is highly technical or sophisticated in nature.


• Develops customer confidence through credible recommendations and an understanding of the customer’s perspective, supporting sales, service, and revenue.


• Participates in Lam’s worldwide technical community and actively shares knowledge and takes a leadership position to enhance worldwide learning and its application.


• Acts as technical mentor for field and account engineers and may design or conduct training sessions.


• Actively participates in platform field escalations, with an emphasis on Dextro primary support and secondary support for Lam platforms on Etch, Deposition, and Clean products.


• Wafer Handling / Robotics experience required.


• Acquires and apply engineering theories, methods, and research techniques in the investigation, troubleshooting, and resolution of technical problems.


• Conducts and designs well-defined experiments and tests pertaining to the development of new methods, processes, hardware, standards, modifications of current material, components, software, or process specifications, and the resolution of complex technical problems.


• Responsibilities include instituting and owning corrective actions and following through to assure proper release and handoff of solutions to Technical Services and Field Process/Field Service organizations.


• Highly quantitative, with the ability to articulate plans, including findings, data collected, and progress, to Lam’s customers on a regular basis.


• Ability to travel up to 40%+.

Who we’re looking for

• Minimum of 5 years of related experience with a Bachelor’s degree; or 3 years and a Master’s degree; or a PhD without experience; or equivalent work experience.


• Bachelor’s degree in Mechatronics or equivalent with a minimum of 5 years semiconductor equipment experience.


• Master's degree with 3 years of experience or a PhD is a plus.


• Mechatronics/robotics experience.


• Knowledge of programming of C++ and Python.


• Strong oral and written communication skills, including strong presentation skills.


• Individual contributor who can work effectively in a remote setting, managing tasks and priorities without direct intervention.


• Onsite Flex role.

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research (\"Lam\" or the \"Company\") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.

Our Perks and Benefits

At Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.

Nearest Major Market: Austin
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