Global Product Support Engineer 3

Lam Research; Tualatin (OR); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Hybrid work models

Flexible working hours

Job summary

Lam Research is seeking a Global Product Support Engineer located in Tualatin, Oregon. The role involves providing critical technical support to field engineers and customers, ensuring satisfaction by troubleshooting and resolving complex equipment issues. A minimum of 5 years related experience or equivalent education is required.

The successful candidate will engage in customer training and installation while collaborating with cross-functional teams. Lam Research promotes a flexible hybrid work environment, emphasizing collaboration and innovation in the semiconductor industry.

Qualifications

• Minimum of 5 years of related experience with a Bachelor’s degree or equivalent work experience.
• Experience with diagnosing, troubleshooting, and debugging complex semiconductor equipment.

Responsibilities

• Provide technical support to field engineers and technicians.
• Respond to failure situations where first-line support has failed.
• Report design and maintenance issues to engineering teams.

Skills

Technical support

Troubleshooting

Communication skills

Education

Bachelor's degree or higher

Job description

About This Role

In the Global Products Group, we are dedicated to excellence in the design and engineering of Lam’s etch and deposition products. We drive innovation to ensure our cutting‑edge solutions help solve the biggest challenges in the semiconductor industry.

The Impact You’ll Make

As a Global Product Support Engineer at Lam, you are the backbone of technical support for field engineers, technicians, and product support personnel. Your expertise is crucial in diagnosing, troubleshooting, repairing, and debugging complex semiconductor equipment. Your swift action in responding to situations is critical in resolving issues and ensuring satisfaction of Lam’s valued customers.

What You’ll Do

• Provide technical support to field engineers, technicians, and product support personnel diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, software, or networked and/or wireless systems.
• Respond to situations where first‑line product support has failed to isolate or fix problems in malfunctioning equipment or software.
• Report design, reliability, and maintenance problems or bugs to design engineering/software engineering.
• Be involved in customer installation and training; provide support to customers/users of highly technical products.
• Collaborate with Lam Research colleagues and teams to ensure quality of product and designs and deliverables for customers.
• Deliver presentations to external customers to address concerns and create projects to resolve and improve product performance and experience.
• Work independently and with the team to troubleshoot, problem‑solve, address productivity and CIP projects.

Role requires 20 %–30 % international travel (sometimes including last‑minute travel to address customer concerns).

Who We’re Looking For

• Minimum of 5 years of related experience with a Bachelor’s degree; or 3 years and a Master’s degree; or a PhD without experience; or equivalent work experience.

Our Perks And Benefits

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on‑site collaboration with colleagues and the flexibility to work remotely, and fall into two categories – On‑site Flex and Virtual Flex. ‘On‑site Flex’ you’ll work 3+ days per week on‑site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1–2 days per week on‑site at a Lam or customer/supplier location, and remotely the rest of the time.

Equal Employment Opportunity

Lam Research is an equal‑opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non‑discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.