Global Product Quality Technician

Pride Mobility Products Corporation; Duryea, Buffalo (Luzerne County, NY); On-site; USD 51,000 - 65,000; Full time

Job summary

An established industry player is seeking a dedicated quality professional to enhance product and process quality. This role involves collaborating with various teams to ensure compliance with quality standards, conducting audits, and driving continuous improvement initiatives. The ideal candidate will possess strong problem-solving skills, attention to detail, and the ability to foster cross-functional cooperation. Join a forward-thinking company that values integrity and teamwork, and take the next step in your career while making a significant impact on product quality and safety.

Qualifications

• 1+ year in quality or engineering, or 2 years at Pride with excellent performance.
• Knowledge of Six Sigma concepts preferred.

Responsibilities

• Support and guide Quality, Production, and Engineering teams.
• Ensure compliance with quality goals and processes.
• Collaborate with teams to identify issues and develop solutions.

Skills

Team player

Problem-solving

Detail-oriented

Change agent

Communication skills

Statistical analysis

Organizational skills

Education

High School Diploma or GED

Associate Degree in Engineering

Tools

Microsoft Office

Job description

Description

Salary: $51,480

Job Summary

Assist Quality, Research and Development (R&D), and Engineering teams to enhance product and process quality through strong problem-solving and analytical skills.

Responsibilities

1. Support and guide Quality, Production, and Engineering teams.
2. Ensure compliance with company quality goals, processes, and business improvement efforts, including OEM quality audits, VOC analysis, and warranty parts return analysis, meeting FDA and Pride standards.
3. Evaluate returned components and finished devices; provide findings and trend analyses for continuous improvement.
4. Collaborate with Product Management, Engineering, Distribution Centers, and China Quality Team to identify issues and develop solutions.
5. Update management on OEM compliance via performance ratings and report findings organization-wide.
6. Act as a liaison between Quality and R&D to improve performance, reduce returns and complaints through root cause analysis and trending reports.
7. Maintain test data, noting deviations from standards or specifications.
8. Work with OEM manufacturers to improve product quality and process controls, identifying corrective actions for non-conformities.
9. Develop rework processes for production, inspection, and distribution.
10. Provide regular quality reports and conduct audits of facilities and suppliers.
11. Serve as the safety representative for Quality, ensuring safety rules are followed and incidents reported.
12. Complete required security and safety training.
13. Focus on continuous improvement and demonstrate good business judgment.
14. Work collaboratively across departments to exceed expectations.
15. Perform other duties as assigned.

Required Skills

• Team player, friendly, professional, detail-oriented, honest.
• Change agent and champion for quality improvement.
• Ability to multi-task, problem-solve, and prioritize.
• Plan and execute strategic quality initiatives.
• Foster cross-functional cooperation.
• Operate with integrity.
• Travel up to 10% internationally; lift/push/pull 40 lbs.

Additional Requirements

• Drive for advancement and continuous improvement.
• Proficiency in Microsoft Office.
• Excellent communication skills.
• Basic statistical, root cause, and failure analysis skills.
• Strong organizational skills.

Preferred Skills

Knowledge of Six Sigma concepts.

Experience

• At least 1 year in quality or engineering, or 2 years at Pride with excellent performance.
• Experience with electronics and motors preferred.

Education

• High School Diploma or GED required.
• Associate Degree in Engineering or Investigations and Six Sigma Green/Black Belt preferred.

Qualifications

Legally authorized to work in the U.S. without sponsorship.

Additional Notes

This is a safety-sensitive role. Physical requirements may be modified as a reasonable accommodation. Pride is an Equal Opportunity Employer and provides accommodations for applicants with disabilities or veterans.