Global Process Leader - Sales & Marketing Cloud

Crown; New Bremen (OH); Hybrid; USD 110,000 - 160,000; Full time

Job summary

Crown is seeking a Global Process Leader to drive the Sales & Marketing Cloud strategy across the organization. You will design and optimize processes in SAP Cloud for Sales and SAP Cloud for Marketing, build global blueprints, and configure systems to meet business requirements.

This hybrid role based in New Bremen, OH, requires strong communication and data analytics skills, experience with SAP CX tools, and the ability to coordinate with developers and global users. Travel is 0-5%.

Qualifications

• 8+ years of experience in related field.
• Strong communication, computer and organizational skills.
• Occasional Travel (0-5%).

Responsibilities

• Represent Crown's Retail Sales Organization in Sales, Marketing, Activity Management, Quotation, and Analytics.
• Design, create and maintain key business processes with Crown’s CRM solution.
• Provide ongoing support for Global users of Crown’s CRM solution.
• Conduct SAP Cloud for Sales/Marketing blueprinting and validation sessions.
• Configure systems to meet area-specific business requirements.
• Coordinate enhancements with Crown and third-party developers.
• Support current users and Crown Help Desk.
• Create design/configuration docs for new functionality and improvements.
• Provide training and support for global implementation and updates.

Skills

Strong communication

Organizational skills

SAP Hybris programming

SAP Marketing Cloud

SAP Sales Cloud

CPQ

SAP Analytics Cloud

Education

Bachelor’s degree in Computer Science or MIS or related field

Tools

SAP Hybris

SAP Marketing Cloud

SAP Sales Cloud

SAP CPQ

SAP Analytics Cloud

Job description

Global Process Leader - Sales & Marketing Cloud

Location

New Bremen, OH, US, 45869

Company Description

Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world’s largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership.

Job Posting External

Primary Responsibilities

• Responsible for representing Crown'sRetail Sales Organization in the areas of Sales, Marketing, Activity Management, Quotation, and Business Analytics
• Responsible for designing, creating and maintaining key business processes with Crown’s CRM solution
• Responsible for ongoing support of Global users in Crown’s CRM solution
• Conduct Global Blueprinting validation and design sessions related to SAP Cloud for Sales, Cloud for Marketing, and
• Perform necessary system configuration to achieve business requirements for the specific area.
• Coordinate system enhancements with Crown and Third-Party developers.
• Provide support for current users and Crown Help Desk.
• Create design and configuration documents to support new functionality, system enhancements and continuous improvement tasks.
• Provide training and support for Global implementation and updates to Crown’s CRM solution.

Minimum Qualifications

• High school diploma or equivalent, along with at least 8 years of experience is required.
• Strong communication, computer and organizational skills
• Occasional Travel (0-5%)

Preferred Qualifications

• Bachelor’s degree in Computer Science, MIS, Programming, Applications Development or related field
• Experience in writing and communicating technical processes and configuration documents
• SAP Hybris programming, development knowledge, and experience
• Experience with SAP Marketing Cloud, SAP Sales Cloud (Cloud for Customer-C4C), SAP Configure, Price, Quote (CPQ), and SAP Analytics Cloud

This position is a hybrid role. A reasonable commute to the New Bremen, OH location is necessary.

Work Authorization

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Compensation and Benefits

Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.

EOE Veterans/Disabilities