Global Post-Appeals Revenue Cycle Manager

Embedded Shishya; United States; Remote; USD 101,000 - 120,000; Full time

Job summary

Natera is seeking a Manager, Post Appeals to lead the Unresponded team within Revenue Cycle Billing Operations. The role oversees a large remote team (offshore and onshore) focused on monitoring and resolving post-appeal payer responses across plans.

You will partner with Denials & Appeals, Technology, and leadership to reduce backlog and scale workflows while maintaining SLA compliance. Responsibilities include managing performance, refining SOPs, and collaborating across functions to optimize

Qualifications

• Bachelor's Degree in a related field or equivalent experience required
• Minimum 5 years of experience in managing large teams within billing, denials management, or revenue cycle operations within a laboratory or healthcare setting
• Demonstrated experience managing large, remote or offshore teams
• Strong knowledge of commercial and non-commercial payer plans, appeal processes, and post-appeal response workflows
• Familiarity with multiple payer portals required; experience with AMD preferred
• Experience working cross-functionally with technology or systems teams to drive operational workflow improvements

Responsibilities

• Oversee day-to-day operations of the Unresponded team, including an offshore team of 124+ reps with supporting leadership, and onshore Analysts and Supervisor
• Monitor and drive resolution of all post-appeal payer responses across commercial and non-commercial plans, ensuring timely follow-up and accurate disposition of outstanding appeals
• Identify backlog drivers and develop strategies to reduce aging unresponded appeals and bring the team within SLA targets
• Partner with technology and systems teams to define, prioritize, and implement workflow improvements
• Collaborate closely with the Denials & Appeals teams to ensure errors identified within the unresponded scope are escalated, documented, and fed back into the broader process
• Manage performance of direct and indirect reports through goal-setting, productivity monitoring, coaching, and ongoing development
• Build and refine standard operating procedures and workflows to sustain SLA compliance as volume scales
• Serves as liaison between offshore leadership and onshore Natera staff to ensure alignment on priorities, processes, and performance expectations
• Performs other duties as assigned

Skills

Remote team leadership

Payer workflow knowledge

Cross-functional collaboration

Microsoft Office (Word, Excel)

Education

Bachelor's Degree or equivalent experience

Tools

AMD

Billing platforms

Job description

Natera is seeking a Manager, Post Appeals to lead the Unresponded team within Revenue Cycle Billing Operations. The role oversees a large remote team (offshore and onshore) focused on monitoring and resolving post-appeal payer responses across plans.

You will partner with Denials & Appeals, Technology, and leadership to reduce backlog and scale workflows while maintaining SLA compliance. Responsibilities include managing performance, refining SOPs, and collaborating across functions to optimize