Global PMS CS Lead

Openkrill; United States; Remote; USD 110,000 - 150,000; Full time

Benefits offered by this job

Healthcare insurance

Wellness benefits

Paid time off

Job summary

Docplanner Group is seeking a strategic PMS Customer Success Operations Lead to shape onboarding, engagement and churn prevention across Feegow, Clinic Cloud, GIPO, MyDr and future PMS products. You will drive scalable, data‑driven processes and help translate global priorities into local execution across multiple markets.

In this hands‑on role, you’ll define KPIs, build dashboards with BI,partner with CRM/Ops and the Retention team, and standardize governance across markets while navigating

Qualifications

• Experience in project/program management, customer success, or operations in a multi-product/multi-market setting.
• Exposure to SaaS, healthcare, or B2B operations is a plus.
• Strong understanding of onboarding, retention, churn prevention, and customer journeys.
• Proficiency with data: defining KPIs and building dashboards, partnering with BI.
• Experience across global/local operating models and translating priorities to local execution.

Responsibilities

• Own and evolve the PMS CS operating model across all PMS products and markets.
• Revamp onboarding processes using templates across specific markets.
• Lead the early-churn initiative and move CRM processes toward automation.
• Build KPIs, dashboards, and cohort views with BI, CRM/Ops, and Retention teams.
• Standardize governance across markets, aligning local and global practices.
• Translate product priorities into actionable local execution and surface local realities to product/global teams.
• Track spend and flag risks in PMS CS initiatives.
• Contribute to broader Clinics/Enterprise CS strategic projects.

Skills

Project management

Operations

Data-driven

CRM tools

Multi-market experience

Communication

English fluent

Tools

Salesforce

HubSpot

Job description

Docplanner Group is seeking a strategic PMS Customer Success Operations Lead to shape onboarding, engagement and churn prevention across Feegow, Clinic Cloud, GIPO, MyDr and future PMS products. You will drive scalable, data‑driven processes and help translate global priorities into local execution across multiple markets.

In this hands‑on role, you’ll define KPIs, build dashboards with BI,partner with CRM/Ops and the Retention team, and standardize governance across markets while navigating