Global Patient Care Concierge & Manager

Shirley Ryan AbilityLab; United States; On-site; USD 66,000 - 72,000; Full time

Benefits offered by this job

Healthcare plans

401k

Comprehensive benefits

Job summary

Shirley Ryan AbilityLab is seeking a Global Patient Services Care Manager to coordinate clinical care for international, military, workers' compensation, and other specialized populations. The role emphasizes access, referrals, and program growth while upholding our mission and core values.

Responsibilities include managing external communications, securing pre-authorizations, and coordinating care with partners to ensure smooth transitions for patients and their families.

Qualifications

• Master's degree for Social Workers or CRRN for Nurses is required.
• Current Illinois license is required.
• Minimum 2 years of progressively responsible related clinical work experience with diagnostic program population.
• Experience with International, Worker's Compensation, Military Populations preferred.

Responsibilities

• Provide single point of contact for special populations to ensure access to services and ongoing communication.
• Provide concierge services addressing medical requirements, cultural nuances, language barriers, visa requests and travel needs.
• Lead treatment planning to address return to work goals, embassy requirements and discharge planning.
• Manage external Case Management, Claims Adjuster, Medical Attaché and Embassy communication.
• Secure pre-authorizations, embassy approvals, and letters of compensability prior to admission.
• Work with Patient Financial Services and Managed Care to negotiate arrangements with third parties.
• Coordinate information on housing, travel resources and translator services for international patients.
• Coordinate care with external providers to ensure smooth transitions.
• Participate in quality improvements across teams and programs.

Skills

Interpersonal skills

Communication

Education

Master's degree in Social Work

CRRN certification

Illinois license

Job description

Shirley Ryan AbilityLab is seeking a Global Patient Services Care Manager to coordinate clinical care for international, military, workers' compensation, and other specialized populations. The role emphasizes access, referrals, and program growth while upholding our mission and core values.

Responsibilities include managing external communications, securing pre-authorizations, and coordinating care with partners to ensure smooth transitions for patients and their families.