Global Partnerships Operations Lead

Canva; San Francisco (CA); Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Equity package

Health benefits

401(k) with company contribution

Parental leave policy

Vibe & Thrive allowance

Flexible leave options

Job summary

Canva is seeking a driven Partnerships Operations leader to own the end-to-end Partner Relationship Management platform and related processes. You will manage an onshore/offshore team handling deal registration, orders, and contract operations, while building scalable systems for partner enablement and co-sell.

You will partner with Legal, Finance, RevOps, and Sales to drive an efficient, data-backed program that scales globally and accelerates Canva's enterprise partnerships.

Qualifications

• Built or owned the operations layer for a multi-channel partner program at a SaaS company.
• Experience fixing broken deal registration flows.
• Fluent in partner tech stack and integrations.
• Strong ability to present data-driven view of program health to leadership.

Responsibilities

• Own Canva's Partner Relationship Management platform end-to-end (Allbound).
• Lead onshore/offshore deal registration and order processing team.
• Design and run commercial processes: workflows, payments, MDF management.
• Own partner agreements and contract operations from execution to renewal.
• Lead account mapping and lead-sharing infrastructure to enable co-sell."
• Own the Partnerships forecast and provide data-backed revenue view.
• Build reporting and insights for Partnerships org across pipeline and performance.
• Oversee partner enablement infrastructure and onboarding journeys.

Skills

Partner tech stack

PRM platforms

Crossbeam

CRM integrations

Data-driven insights

Job description

Join the team redefining how the world experiences design.

Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.

Where and how you can work

Our flagship office is in Sydney, Australia, but we've made our way from down under to a hub in San Francisco, which is now home to our US operations. We offer flexibility in how and where you work. We trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals.

What you’d be doing in this role

As Canva scales, change continues to be part of our DNA. So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve.

Canva's Partnerships org spans Resellers, Alliances, Agencies, and Growth Partners – and it's one of the biggest levers for our Enterprise Growth. Great partnerships don’t run on relationships alone; they run on the systems, processes, and data that make every partner interaction faster, cleaner, and more repeatable at scale. That’s what this role is about.

• Owning Canva's Partner Relationship Management platform (currently Allbound) end‑to‑end – the architecture, partner experience, integrations, and continuous improvement across all four partnership pillars.
• Managing an onshore/offshore deal registration and order processing team – setting the bar for quality, speed, and accuracy, and building the processes that let the team scale without breaking.
• Designing and running critical commercial processes: solutions engagement workflows, partner referral payments, and margin and MDF management across the ecosystem.
• Owning the partner agreements and contract operations process – from initial execution through amendments and renewals – in close partnership with Legal and Finance.
• Leading the infrastructure behind Canva's account mapping and lead‑sharing motion – making co‑sell actionable and measurable.
• Owning the Partnerships forecast: building the model, tracking coverage and conversion, and giving senior leadership a reliable, data‑backed view of partner‑sourced revenue.
• Building the reporting and insights layer for the Partnerships org – clear, consistent visibility into pipeline, partner performance, revenue attribution, and program health.
• Owning partner enablement infrastructure in partnership with PMM and Enablement: onboarding journeys, training frameworks, and the systems that get new partners to productivity fast and keep existing partners sharp.
• Partnering with Sales, Operations, Finance, Legal to ensure partner commercial motions run without friction and escalating early when they don’t.
• Shaping overall partner program strategy: tier design, program governance, and the framework that determines how Canva invests in and rewards its partner ecosystem.

You're probably a match if

• You’ve built or owned the operations layer for a multi‑channel partner program at a SaaS company and know how to fix broken deal registration flows.
• You’re fluent in the partner tech stack: PRM platforms, ecosystem tooling like Crossbeam, and the CRM integrations that make it all work together.
• You’re equally comfortable getting into the detail of a payment reconciliation and presenting a data‑driven view of program health to senior leadership – and you know which to prioritise when.
• You can hold operational rigour and strategic thinking at the same time: you know what to standardise now and what to build for scale later.
• You have worked across multiple partner types – resellers, agencies, alliances, or ISVs – and understand that each motion has its own commercial and operational logic.
• You’ve managed or mentored a team – including distributed teams – and know how to set clear expectations, coach on quality, and keep people motivated across time zones.
• You’re a strong cross‑functional operator who has navigated Finance, Legal, RevOps, and Sales to land shared decisions, and you don’t need perfect information to move forward.

About the team

This role sits within GTM Ops and is the operational backbone of Canva's Partnerships org – spanning Resellers, Alliances, Agencies, and Growth Partners globally. You’ll report into the Head of GTM Ops and work closely with the Partnerships leadership team, GTM Operations, Finance, Sales, and Legal. You’ll also direct an onshore/offshore deal registration and order processing team, which means you’re not just building the systems – you’re accountable for the people running them. As Canva's enterprise motion accelerates, the operational foundation you build here will be a direct input to how fast and how well we can scale the ecosystem.

What's in it for you?

We offer a range of benefits to set you up for success in and outside of work. Here’s a taste of what’s on offer:

• Equity packages – we want our success to be yours too.
• Health benefits plans to support you and your wellbeing.
• 401(k) retirement plan with company contribution.
• Inclusive parental leave policy that supports all parents & carers.
• An annual Vibe & Thrive allowance to support your wellbeing, social connection, office set‑up & more.
• Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally.

Other stuff to know

We celebrate all types of skills and backgrounds at Canva so even if you don’t feel like your skills quite match what’s listed above – we still want to hear from you.