Global Partnerships & Academic Engagements Lead

Worldstrides; Charlottesville (VA); Hybrid; USD 45,000 - 55,000; Full time

Benefits offered by this job

Tuition reimbursement

Generous paid time off

Flexible work schedule

Travel opportunities

Job summary

WorldStrides seeks an experienced Experiential Learning Specialist to liaison between universities and organizations, researching and outreach to executives globally to arrange academic engagements aligning with program objectives. You will work via phone, email, and virtual platforms to engage with faculty and speakers, coordinating with sales and account management for high-quality experiences.

You will manage ~150 engagements, track contacts using Capstone CRM, and lead client calls, while

Qualifications

• 1-2 years’ experience in customer service.
• Client relationship management experience is a plus
• Desire to work in a fast‑paced, challenging environment
• A highly self-driven sense of motivation and perseverance
• Hunger to grow and openness to learning
• Proactive and team oriented
• Problem solver with attention to detail
• Positive and forward-thinking attitude with a strong work ethic
• Strong phone and interpersonal skills
• Excellent written and communication skills
• Highly organized with strong time management and follow up
• Project management experience is a plus
• Understanding of global markets including languages, currencies, and world events is helpful but can also be learned if you have the desire
• Flexible as needed with work hours to accommodate international time differences
• Ability to travel domestically and internationally

Responsibilities

• Manage and confirm approximately 150 academic engagements
• Adhere to Global Experiences Team Timeline
• Complete Business Briefings at 21 days prior to trip departure
• Track all contacts sourced using the Capstone CRM platform
• Collaborate and support fellow Global Experiences Team members
• Communicate with internal teams and customers regularly and in a clear, organized manner.
• Connect virtually with overseas contacts to form partnerships
• Gather information on global markets
• Research and understand emerging trends in assigned markets
• Ensure client expectations and deadlines are met
• Prepare for and lead client calls and meetings
• Work effectively with other members of the university team regarding important on-trip details
• Create and update curriculum and academic materials including: Academic Overviews, Program and Meeting Themes
• Maintain and create Destination Briefings throughout the year, ensuring that relevant world events, economic trends, major elections, etc. are incorporated and current
• Research trending themes and industries across the globe
• Undergrad and Grad programs – contribute to sourcing company visits for programs by gathering academic and course goals from customer and identifying companies and people to target
• Oversee Experiential Learning: Ensure Panel topics are relevant and focused
• Align Strategy Challenges and Project topics, deliverables, and academics to ensure they match class curriculum
• Match clients to service-learning opportunities that offer a safe, positive, and educational experience
• Support the Sales and Account Management teams by providing “cheat sheets” for business content, what is trending, etc.
• Complete Global Experiences Team special projects assigned by the Director of Global Experiences
• Contribute to weekly team meetings and attend monthly higher‑ed team meetings
• Support the Global Experiences Team with regular tasks including confirmation forms, confirming engagement details in the system, and other duties as needed.]
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Skills

Customer service

Phone skills

Interpersonal skills

Communication skills

Team collaboration

Tools

Capstone CRM

Zoom/Teams

Job description

WorldStrides seeks an experienced Experiential Learning Specialist to liaison between universities and organizations, researching and outreach to executives globally to arrange academic engagements aligning with program objectives. You will work via phone, email, and virtual platforms to engage with faculty and speakers, coordinating with sales and account management for high-quality experiences.

You will manage ~150 engagements, track contacts using Capstone CRM, and lead client calls, while