Global Partner Experience Leader

Worldpay; Denver (CO); On-site; USD 97,000 - 146,000; Full time

Benefits offered by this job

Bonus eligibility

Job summary

Worldpay is seeking a Senior Partner Experience Manager to lead our Platforms & Integrated Payments team and shape how we partner on a global scale. You will drive partner success across onboarding, advocacy, retention and expansion, and influence product direction through cross‑functional collaboration.

You will coach and develop junior managers, analyze key metrics (adoption, usage, NPS, churn risk), and act as a trusted advisor to partners and internal teams while staying ahead of SaaS and

Qualifications

• Bachelor’s degree in Business, Finance, Technology, or related field.
• 7+ years of experience in Partner Success, Customer Success, Account Management, or related roles within a B2B SaaS or FinTech environment.
• Strong understanding of SaaS platforms, payment systems, and/or financial technology solutions.
• Exceptional communication, relationship-building, and problem-solving skills.
• Experience with CRM and partner success tools (e.g., Gainsight, Salesforce, HubSpot).
• Advanced analytical skills, with the ability to leverage data to drive strategy and decision-making.
• Partner-centric mindset with a passion for delivering extraordinary service and results.
• Ability to thrive in a fast-paced, high-growth, and evolving environment.

Responsibilities

• Strategic Partner Management: Oversee and nurture relationships with key partners.
• Team Leadership: Coach, mentor and develop junior Partner Experience Managers, promoting a culture of accountability, growth, and high performance.
• Partner Onboarding & Enablement: Oversee the onboarding process for new partners, ensuring a seamless transition from onboarding to steady state, and comprehensive understanding of our platform’s capabilities.
• Partner Advocacy: Act as the voice of the partner, capturing feedback and collaborating with Product, Engineering, and Sales teams to influence product enhancements and address partner needs.
• Retention & Expansion: Drive partner retention and in conjunction with sales, identify opportunities for account expansion in alignment with partner goals.
• Data-Driven Insights: Analyze partner metrics (adoption, usage, NPS, churn risk) to proactively identify risks and opportunities, and report findings to executive leadership.
• Escalation Management: Serve as an escalation point for resolving complex partner issues, ensuring timely and satisfactory outcomes.
• Process Optimization: Develop and refine partner experience processes and best practices to improve efficiency, scalability, and partner satisfaction.
• Stakeholder Engagement: Build strong relationships with partner stakeholders and internal teams, acting as a trusted advisor and strategic partner.
• Market & Industry Awareness: Stay current with industry trends, regulatory requirements, and best practices in SaaS and FinTech to provide thought leadership and strategic guidance to partners.

Skills

Partner Success experience

B2B SaaS/FinTech

CRM expertise

Data analysis

Leadership

Strategic thinking

Communication

Onboarding & enablement

Account development

Partnership management

Education

Bachelor’s degree in Business/Finance/Technology or related field

MBA or Master’s degree preferred

Tools

Gainsight

Salesforce

HubSpot

Job description

Worldpay is seeking a Senior Partner Experience Manager to lead our Platforms & Integrated Payments team and shape how we partner on a global scale. You will drive partner success across onboarding, advocacy, retention and expansion, and influence product direction through cross‑functional collaboration.

You will coach and develop junior managers, analyze key metrics (adoption, usage, NPS, churn risk), and act as a trusted advisor to partners and internal teams while staying ahead of SaaS and