Senior Partner Experience Manager

Global Payments Inc.; Denver (CO); On-site; USD 97,000 - 146,000; Full time

Job summary

Global Payments Inc. is seeking a Senior Partner Experience Manager to drive success for business partners within the Platforms & Integrated Payments team.

You will influence product direction through partner feedback and lead cross-functional collaboration with Sales, Product, Engineering and Service to deliver value. A strong track record in B2B SaaS/FinTech, strategic thinking, and leadership are essential.

Qualifications

• Bachelor’s degree in Business, Finance, Technology, or related field
• 7+ years in Partner Success/Customer Success/Account Management in B2B SaaS/FinTech
• Strong understanding of SaaS platforms, payment systems and fintech solutions
• Exceptional communication and relationship-building skills
• Experience with CRM and partner success tools (Gainsight/Salesforce/HubSpot)
• Advanced analytical skills for data-driven strategy and decision-making
• Partner-centric mindset with service excellence and results
• Ability to thrive in fast-paced, high-growth environments

Responsibilities

• Oversee and nurture relationships with key partners across the partnership lifecycle
• Lead, coach, and develop junior Partner Experience Managers
• Oversee onboarding for new partners, ensuring seamless transition to steady state
• Act as partner voice to influence product improvements through feedback
• Drive partner retention and identify expansion opportunities with Sales
• Analyze partner metrics (adoption, usage, NPS, churn risk) and report insights to leadership
• Serve as escalation point for complex partner issues and ensure timely outcomes
• Develop and refine partner experience processes for efficiency and scalability
• Build strong stakeholder relationships and act as trusted strategic advisor
• Stay current with SaaS/FinTech trends to provide guidance to partners

Skills

Strategic partnerships

Team leadership

Onboarding & enablement

Partner advocacy

Retention & expansion

Data analytics

Escalation management

Process optimization

Stakeholder engagement

Market awareness

Communication skills

Education

Bachelor’s degree

MBA preferred

Tools

Gainsight

Salesforce

HubSpot

Job description

Job Description

Job Title: Senior Partner Experience Manager

Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for a Senior Partner Experience Manager join our ever-evolving Platforms & Integrated Payments team and help shape the future of global commerce.

What you’ll own as the Senior Partner Experience Manager

As a Senior Partner Experience Manager, you will play a pivotal role in driving the success and satisfaction of our business partners. You will collaborate cross-functionally with Sales, Product, Engineering and Service departments to ensure partners achieve their business goals through our platform. Your deep expertise in B2B SaaS, Payments and FinTech, combined with your strategic mindset and leadership skills, will help shape partner journeys, foster long-term partnerships, and support company growth.

• Strategic Partner Management: Oversee and nurture relationships with key partners, ensuring their success and satisfaction throughout the partnership lifecycle.
• Team Leadership: Coach, mentor and develop junior Partner Experience Managers, promoting a culture of accountability, growth, and high performance.
• Partner Onboarding & Enablement: Oversee the onboarding process for new partners, ensuring a seamless transition from onboarding to steady state, and comprehensive understanding of our platform’s capabilities.
• Partner Advocacy: Act as the voice of the partner, capturing feedback and collaborating with Product, Engineering, and Sales teams to influence product enhancements and address partner needs.
• Retention & Expansion: Drive partner retention and in conjunction with sales, identify opportunities for account expansion in alignment with partner goals.
• Data-Driven Insights: Analyze partner metrics (adoption, usage, NPS, churn risk) to proactively identify risks and opportunities, and report findings to executive leadership.
• Escalation Management: Serve as an escalation point for resolving complex partner issues, ensuring timely and satisfactory outcomes.
• Process Optimization: Develop and refine partner experience processes and best practices to improve efficiency, scalability, and partner satisfaction.
• Stakeholder Engagement: Build strong relationships with partner stakeholders and internal teams, acting as a trusted advisor and strategic partner.
• Market & Industry Awareness: Stay current with industry trends, regulatory requirements, and best practices in SaaS and FinTech to provide thought leadership and strategic guidance to partners.

What You’ll Bring

• Bachelor’s degree in Business, Finance, Technology, or a related field (Master’s or MBA preferred).
• 7+ years of experience in Partner Success, Customer Success, Account Management, or related roles within a B2B SaaS or FinTech environment.
• Strong understanding of SaaS platforms, payment systems, and/or financial technology solutions.
• Exceptional communication, relationship-building, and problem-solving skills.
• Experience with CRM and partner success tools (e.g., Gainsight, Salesforce, HubSpot).
• Advanced analytical skills, with the ability to leverage data to drive strategy and decision-making.
• Partner-centric mindset with a passion for delivering extraordinary service and results.
• Ability to thrive in a fast-paced, high-growth, and evolving environment.

About The Team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections - it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative - always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Worldpay is dedicated to offering individuals rewarding career opportunities and competitive compensation. For this full-time position, the good faith estimated annual salary range upon hire is $96,500.00-$145,625.00. This range reflects what we reasonably expect to offer based on the role’s responsibilities, level, and geographic location. The actual starting salary will be determined by a candidate’s experience, job-related skills, and relevant education or training. Please note that changes in work location may impact the final offered salary. We encourage you to consult with your recruiter to confirm the budget for your location and to better understand the applicable pay scale. This position is eligible for bonus.

Candidates and applicants are advised they may redact age information from requested items like transcripts, resumes, and certificates attached to their application for positions that can be performed in Colorado.

EEOC Statement

Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.

If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.

Washington Candidates: Click here for information on the Fair Chance Act.