Global Operations & Customer Support Assistant

Ansys; Pittsburgh (Allegheny County); On-site; USD 52,000 - 75,000; Full time

Job summary

Ansys, part of Synopsys, is seeking a detail-oriented administrator to enhance global operations. The role focuses on customer support, training coordination, and consulting setup, with emphasis on export regulations and cross-functional collaboration.

You will work in a fast-paced environment supporting diverse teams, driving process improvements and delivering high-quality service across regions.

Qualifications

• Associate’s or bachelor’s degree in Business Administration, Operations, or related field.
• 3+ years in an administrative role within a corporate setting focusing on operations and business practices.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to understand advanced problems and apply logical thinking to resolve them.
• Excellent interpersonal and communication skills, fluent in English.
• Ability to work independently and collaboratively to drive improvements.
• Pursuit of professional development and learning new skills.
• Experience with database/CRM systems such as Salesforce (preferred).
• Strong organizational and time management skills for multiple tasks in a fast-paced environment.
• Experience in global or multicultural customer support environments (preferred).

Responsibilities

• Perform daily operational tasks related to customer support, training, and consulting.
• Independently manage customer support cases, logging issues and enhancement requests, tracking progress, and updating teams.
• Coordinate public and private training courses, including instructor allocation and participant registration.
• Support consulting processes by setting up projects and ensuring export compliance.

Skills

Administrative experience

Operations

Customer support

Education

Associate/Bachelor's degree in Business Administration/Operations

Tools

Salesforce

Job description

Ansys, part of Synopsys, is seeking a detail-oriented administrator to enhance global operations. The role focuses on customer support, training coordination, and consulting setup, with emphasis on export regulations and cross-functional collaboration.

You will work in a fast-paced environment supporting diverse teams, driving process improvements and delivering high-quality service across regions.