Global Network & Infrastructure Executive Leader

Visa; Austin (TX); On-site; USD 195,000 - 341,000; Full time

Job summary

Visa’s Corporate IT organization seeks a Senior Director to modernize the global corporate network and core infrastructure, enabling hybrid work, cloud adoption, and resilient, secure operations at scale.

You will lead strategy, architecture, and operational excellence across global teams, partnering with security and enterprise architecture to deliver measurable improvements in reliability and performance.

Qualifications

• 12+ years of relevant work experience and a Bachelor's degree, OR 15+ years of relevant work experience.
• Experience in technology leadership with increasing responsibility, growing and leading high-performance teams, and directing the IT function.
• Experience in taking ownership of complex, multi-faceted problems and driving them to completion.
• Experience in digital media, AV, UC, voice, video, streaming, and conferencing infrastructure.
• Experience architecting and deploying enterprise-scale solutions and driving technology transformation.
• Experience applying AI and agentic technologies in digital media/UC environments.
• Experience providing exceptional customer service and supporting business continuity planning.
• Experience in metrics-driven management and business impact.
• Experience in change management and business continuity.
• Experience in mentoring and managing high-performing teams.

Responsibilities

• Define and execute the global corporate network and infrastructure strategy aligned to Corporate IT priorities; translate strategy into multi-year roadmaps and quarterly outcomes.
• Identify opportunities to simplify platforms, reduce toil, and increase automation; drive adoption of modern engineering practices and standards.
• Act like an owner: steward investment decisions, optimize total cost of ownership, and ensure resources are allocated to the highest-value outcomes.
• Serve as a senior technical authority for network and infrastructure platforms; set architecture standards, engineering principles, and guardrails.
• Partner with enterprise architecture and security teams to ensure designs meet resiliency, performance, and risk requirements.
• Think big and challenge the status quo by evaluating emerging technologies and patterns that can improve scale, reliability, and customer experience.
• Own service reliability, availability, performance, and capacity; establish service-level objectives and transparent health reporting.
• Lead major incident and problem management, driving root-cause elimination and continuous improvement; learn from mistakes and improve processes and systems.
• Deliver seamlessly by strengthening change management discipline, automation, and operational readiness across releases and migrations.
• Obsess about customers: partner with business and technology leaders to understand needs, prioritize initiatives, and deliver outcomes that improve employee productivity.
• Listen and learn from internal customers and operational teams; convert feedback into actionable improvements and measurable service gains.
• Build trust-based partnerships across Corporate IT, Cybersecurity, Facilities/Real Estate, and vendor partners.
• Lead, coach, and develop global teams of engineers and architects; create clarity on roles, responsibilities, and accountability.
• Champion inclusion and diversity; foster psychological safety, encourage constructive debate, and enable each other to succeed.
• Attract, retain, and grow talent through intentional development, succession planning, and high-performance expectations.

Skills

Technology leadership

Team leadership

Enterprise-scale solutions

Digital media/UC infra

AI in media/UC

Change management

Metrics-driven management

Customer focus

Education

Bachelor's degree

Advanced degree (MBA/JD/MD/PhD)

Tools

ServiceNow ITSM

ITIL

Six Sigma

Agile development

Job description

Visa’s Corporate IT organization seeks a Senior Director to modernize the global corporate network and core infrastructure, enabling hybrid work, cloud adoption, and resilient, secure operations at scale.

You will lead strategy, architecture, and operational excellence across global teams, partnering with security and enterprise architecture to deliver measurable improvements in reliability and performance.