Global Mobility Manager

ServiceNow; California (MO); On-site; USD 102,000 - 179,000; Full time

Benefits offered by this job

Health plans

401(k) Plan

ESPP

Family leave programs

Flexible time away

Job summary

ServiceNow is seeking a Global Mobility Manager to manage day-to-day US immigration petitions and relocation support. You will coordinate with immigration vendors, internal teams, and employees to ensure compliant processing and timely hiring timelines.

The role requires strong organizational skills, attention to detail, and proactive problem-solving. The position offers exposure to a fast-paced SaaS environment with opportunities to improve processes and leverage automation within immigration

Qualifications

• 3–5 years of experience in immigration support or global mobility.
• Experience preparing and coordinating visa petitions documentation.
• Strong written and verbal communication skills for non-specialists.
• Proficiency with Office tools and immigration software platforms.
• Understanding US immigration compliance requirements.

Responsibilities

• Manage end-to-end US immigration case processing, including preparation and coordination with vendors and legal partners.
• Prepare and organize documentation for visa petitions and employment-based immigration.
• Coordinate wet signature collection from employees and signers for forms and petitions.
• Maintain accurate case files and timelines, meeting deadlines and compliance requirements.
• Track petition status with vendors and government agencies; provide updates to stakeholders.
• Support US work authorization verification and I-9 compliance processes.
• Serve as primary point of contact for employees navigating immigration and relocation matters.
• Coordinate with HR, Finance, and Talent Acquisition on immigration-related logistics.
• Manage relocation logistics, including vendor coordination and policy compliance.
• Identify process bottlenecks and propose improvements; stay current on immigration law changes.

Skills

Immigration support

Global mobility

Visa petition coordination

Organizational skills

Communication skills

Problem solving

Attention to detail

Tools

Microsoft Office

Immigration case management systems

ServiceNow platform

Job description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

The Global MobilityManageris the operational backbone of ServiceNow's US immigration and global mobility programs. In this role, you'll manage the day-to-day execution of immigration petitions, handle wet signature coordination for visa applications, and support the strategic initiatives of our Global Mobility team.

You'll partner with our immigration vendors, internal teams (GlobalPeople, Finance, Legal), and employees to ensure smooth, compliant processing of global mobility matters. This is a high-visibility, detail-oriented role where accuracy, compliance, and employee experience directly impact hiring timelines and business growth.

If you're organized, proactive, and passionate about supporting employees through their immigration and relocation journey, we want to talk with you.

Keyresponsibilities

USimmigrationandpetitionmanagement

• Manage end-to-end US immigration case processing, including preparation, tracking, and coordination with immigration vendors and legal partners.

• Prepare and organize documentation packages for visa petitions and employment-based immigration matters.

• Coordinate wet signature collection from employees, managers, and authorized company signers for immigration forms and petitions.

• Maintain accurate case files and timelines, ensuring all deadlines are met and compliance requirements are satisfied.

• Track petition status with vendors and government agencies; provide timely updates to employees and hiring managers.

• Support US work authorization verification and I-9 compliance processes.

Programoperationsandemployeesupport

• Serve as a primary point of contact for employees navigating immigration and relocation matters; respond to inquiries with accuracy and empathy.

• Coordinate withHR BusinessPartners, Finance, and Talent Acquisition on immigration-related logistics and timelines.

• Manage relocation logistics for employees, including vendor coordination, expense tracking, and policy compliance.

• Maintain organized records and documentation; ensure data accuracy in immigration and mobility systems.

• Assist with visa sponsorship onboarding and communication to new international hires.

Processimprovementandcompliance

• Identify process bottlenecks and inefficiencies; elevate recommendations to theSeniorManagerof Global Mobility and Immigrationfor continuous improvement.

• Stay current on US immigration law changes, policy updates, and compliance requirements that impact ServiceNow's programs.

• Prepare reports and dashboards on case status, timelines, and program metrics to support decision-making.

• Support audit requests and compliance verification from legal, tax, or regulatory partners.

• Document processes and create workflows to support team consistency and knowledge sharing.

Technologyandtools

• Become proficient in immigration case management systems, ServiceNow platforms, and other tools used for program execution.

• Explore automationand AI-toolopportunities to streamline repetitive tasks and improve accuracy.

• Maintain organized digital filing systems and ensure data is easily accessible to the team.

To be successful in this role you have:

• 3-5years of experience in immigration supportorglobal mobility.

• Demonstrated experience preparing and coordinating visa petition documentation.

• Exceptional organizational and attention-to-detail skills; ability to manage multiple cases and deadlines simultaneously.

• Strong written and verbal communication skills; ability to explain complex immigration matters clearly to non-specialists.

• Proficiency with Microsoft Office (Word, Excel, Outlook) and ability to quickly learn new software tools.

• Understanding of US immigration compliance requirements.

• Proactive problem-solver who identifies issues early and escalates appropriately.

• Strong interpersonal skills and commitment to supporting employees with empathy and professionalism.

• Preferredqualifications

• Direct experience with wet signature collection and petition preparation for US employment-based visas.

• Familiarity with immigration case management platforms or HR information systems.

• Experience supporting M&A, office relocations, or other high-volume mobility events.

• Experience with relocation management systems or vendor coordination.

• Knowledge of US immigration law, USCIS processes,andUS work authorization requirements.

• Experience working in a fast-paced, high-growth technology or SaaS environment.

JV19

For positions in this location, we offer a base pay of $102,300 - $179,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.