Global Missions Engagement Specialist

IMB (International Mission Board); Richmond (VA); On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

Medical insurance options

Disability and life insurance

403(b) Retirement Plan with employer 5

Paid time off and holidays

Volunteer Mission Trip Benefits

Tuition discounts

Comprehensive benefits package

Job summary

IMB (International Mission Board) seeks an Connections Center Specialist in Richmond, VA, to be the trusted first point of contact for churches, donors, and ministry partners engaging with IMB's global mission work. This full-time role handles inquiries, records, and guidance so constituents can participate in going, giving, praying, and sending.

The position emphasizes professional service, accurate data management, and collaboration with US Engagement teams to advance IMB’s mission worldwide.

Qualifications

• Associate's degree preferred.
• At least 1-3 years of customer service, administrative support, ministry support, or related experience.
• Strong written and verbal communication skills.
• Excellent problem-solving and analytical abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with computer applications and business systems.
• Commitment to providing outstanding customer service and continually improving customer experience.
• Southern Baptist church membership.

Responsibilities

• Receive incoming constituent interactions through phone calls, emails, web chats, and contact forms, serving as IMB's trusted first point of connection and guidance.
• Guide individuals, churches, and partners towards meaningful next steps in global missions through prayer strategies, giving avenues, training opportunities, and mobilization resources.
• Identify opportunities for constituents to partner strategically with field teams or field-based connection networks.
• Support constituents seeking to serve alongside IMB teams as volunteers by providing solutions, equipping, and follow-up.
• Serve as a key partner with other US Engagement and IMB teams to support and advance IMB’s engagement strategy.
• Maintain accurate records of constituent interactions and resolution outcomes, leveraging each touchpoint to strengthen data quality and support effective engagement.

Skills

Communication skills

Problem solving

Multitasking

Education

Associate's degree (preferred)

Tools

Computer applications

Business systems

Job description

IMB (International Mission Board) seeks an Connections Center Specialist in Richmond, VA, to be the trusted first point of contact for churches, donors, and ministry partners engaging with IMB's global mission work. This full-time role handles inquiries, records, and guidance so constituents can participate in going, giving, praying, and sending.

The position emphasizes professional service, accurate data management, and collaboration with US Engagement teams to advance IMB’s mission worldwide.