Global Meetings Tech & Operations Lead

Visa Hunt; United States; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible Working

Room to Grow

Everyone has a voice

Make your move

Job summary

BCD Meetings & Events (BCD M&E) is seeking a Global Meetings Program and Technology Manager to lead a global meetings program with a focus on technology, contracting, and process improvement. You’ll optimize the Groupize platform and align workflows with regional stakeholders across GMT and PT time zones.

You’ll develop SOPs, drive efficiency, review contracts, and translate data into actionable insights to advance the program and support business goals.

Qualifications

• Managing global meetings programs, meetings operations, or event technology tools.
• Creating SOPs, improving processes, and driving operational efficiencies.
• Reviewing and negotiating contracts for meetings and events.
• Taking a consultative approach to understand stakeholder needs and recommend practical solutions.
• Working hands-on with meetings technology platforms, ideally Groupize.
• Training users, supporting adoption, and communicating clearly with stakeholders.
• Using data and reporting to identify trends, evaluate performance, and support business decisions.
• Balancing strategic improvement work with day-to-day program execution.

Responsibilities

• Manage and support key elements of a global meetings program, with a focus on operational consistency and user adoption.
• Serve as a subject matter resource for the meetings technology platform, currently Groupize, including day-to-day support, issue resolution, and process guidance.
• Partner with client administrators and sourcing teams to understand how they use the system today and recommend improvements.
• Create and maintain SOPs, training materials, and process documentation to support program users and promote best practices.
• Identify opportunities to improve workflows, simplify processes, and drive efficiencies across meetings operations.
• Review, negotiate, and support meeting and event contracts, with a strong understanding of risk, supplier terms, and business requirements.
• Support venue sourcing and supplier engagement as needed.
• Analyze multiple reports and data sources to deliver clear, relevant business insights and program recommendations.
• Collaborate with cross-functional stakeholders across regions and time zones to keep program priorities moving forward.

Skills

Global meetings programs

SOPs & processes

Contract review/negotiation

Stakeholder consultative approach

Groupize platform

User training & adoption

Data-driven insights

Strategic vs. day-to-day

Tools

Groupize

Job description

BCD Meetings & Events (BCD M&E) is seeking a Global Meetings Program and Technology Manager to lead a global meetings program with a focus on technology, contracting, and process improvement. You’ll optimize the Groupize platform and align workflows with regional stakeholders across GMT and PT time zones.

You’ll develop SOPs, drive efficiency, review contracts, and translate data into actionable insights to advance the program and support business goals.