Global Logistics Operations Specialist

Samsung SDS America

Cerritos (CA)

On-site

USD 47,000 - 55,000

Full time

14 days+

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Benefits offered by this job

Comprehensive Health Coverage

401(k) with Company Match

Flexible Spending Accounts (FSAs)

Paid Time Off & Holidays

Life & Disability Insurance

Employee Discounts

Wellness Programs

Learning & Development

Service Awards

Subsidized Lunch Support

Job summary

Samsung SDS America is seeking a Logistics Operations Coordinator to manage international import/export shipments, domestic transportation, and related documentation. The role acts as the main contact for customers and partners, ensuring timely, accurate, and cost-efficient freight movement.

The ideal candidate has strong knowledge of customs compliance, freight forwarding, and carrier operations, and will collaborate with global teams to deliver exceptional service while adhering to company

Qualifications

Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or related field.
3+ years of experience in international logistics, freight forwarding, import operations, or transportation coordination.
Knowledge of ocean import, air import, customs clearance processes, and international shipping documentation.
Understanding of U.S. Customs regulations and import compliance requirements.
Travel up to 10% in the U.S.
Work Location: 17785 Center Court Drive South, Cerritos, CA 90703 (Onsite)

Responsibilities

Coordinate international import shipments via ocean, air, and ground transportation to ensure timely and accurate delivery.
Monitor shipment status from origin through final delivery and proactively resolve transportation or documentation issues.
Prepare, review, and coordinate shipping documentation required for import, customs clearance, and customer requirements.
Coordinate with customs brokers, carriers, freight forwarders, and internal departments to facilitate efficient shipment processing.
Obtain and prepare competitive freight quotations from ocean carriers, airlines, trucking companies, and 3PL providers.
Coordinate transportation bookings and shipment scheduling with carriers and logistics partners.
Build and maintain positive relationships with carriers, vendors, customs brokers, and service providers.
Assist in resolving freight delays, service issues, billing discrepancies, and shipment exceptions.
Serve as the primary point of contact for assigned customers regarding shipment status and operational inquiries.
Provide proactive shipment updates and timely responses to customer requests.
Support customer onboarding by following SOPs and customer-specific requirements.
Maintain customer satisfaction through responsive communication and problem resolution.
Follow SOPs and Work Instructions to ensure consistent operational execution.
Maintain and update customer SOPs and operational documentation as requirements change.
Ensure shipment activities comply with policies and regulations.
Prepare daily, weekly, and monthly operational reports and monitor KPIs.
Identify shipment exceptions and recommend improvements.
Collaborate with Operations, Customer Service, Warehouse, Transportation, Customs Compliance, Accounting, and Sales teams.