Global Lending Operations Program Manager SVP

Citi; New Castle (DE); On-site; USD 144,480 - 216,720; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k)

Life, accident, and disability insurance

Wellness programs

Paid time off packages

Job summary

A leading global bank is seeking a Global Lending Operations Program Manager in New Castle, Delaware. The role involves developing and delivering critical transformation strategies with a focus on banking. Ideal candidates should have over 10 years of relevant experience and strong communication skills. The position offers a competitive salary range and excellent benefits, including medical coverage and a 401(k) plan.

Qualifications

• 10+ years relevant experience.
• Excellent oral and written communication skills.
• Strong judgement and problem-solving skills.

Responsibilities

• Set and deliver transformation strategies.
• Manage day-to-day small to medium sized projects.
• Direct multiple work projects aligned to business goals.

Skills

Communication skills

Judgement and problem-solving skills

Growth mindset

Experience in banking or financial services

Education

Bachelor’s/University degree

Job description

Global Lending Operations Program Manager SVP

The Global Lending Operations Program Manager is accountable for developing, managing and delivering complex and critical transformation strategies and initiatives. Ideal candidates have a background in banking or financial services consulting experience.

Involved in short- to medium-term planning and projects and ad-hoc high priority deliverables. Must demonstrate a track record of strong judgement and problem‑solving skills, sense of urgency and agility. Strong candidates demonstrate a growth mindset and thrive in fast‑paced organizations.

Responsibilities

• Responsible for setting and delivering short- and long-term strategies to drive transformation and target operating model.
• Responsible for day-to-day small to medium sized projects.
• Direct the creation of multiple work projects and manage their alignment to business goals.
• Prepare presentations using a narrative and storytelling style incorporating information and data from various sources for management consumption and executive forums.
• Prepare business cases and value propositions that are in line with business goals.
• Manage resources and partners through matrix management.
• Identify stakeholders and key organizations in order to build and manage relationships with each.
• Lead the facilitation and coordination of cross-functional macro level topics within/across projects and with Senior Management.
• Lead the identification and drive resolution of issues, including those outside established body of work.
• Apply comprehensive understanding of concepts and procedures within own area and basic knowledge of other areas to resolve issues that have impact beyond own area.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citi, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervising the activity of others and creating accountability with those who fail to maintain these standards.

Qualifications

• 10+ years relevant experience
• Background in banking or financial services consulting experience
• Excellent oral and written communication skills to communicate clear, succinct and compelling presentations, and negotiate internally, often at a senior level
• Strong judgement and problem-solving skills
• Growth mindset and thrive in fast-paced organizations

Education

• Bachelor’s/University degree

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Additional Details

Job Family Group: Operations - Core

Job Family: Operations Project Management

Time Type: Full time

Primary Location: New Castle, Delaware, United States

Salary Range: $144,480.00 - $216,720.00

Benefits: Medical, dental & vision coverage; 401(k); life, accident, and disability insurance; wellness programs; paid time off packages including vacation, sick leave, paid holidays.

Anticipated Posting Close Date

Oct 28, 2025

EEO Statement

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.