Global Launch & CX Program Manager

Amazon Inc.; Factoria (WA); Presencial; USD 116.000 - 160.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

RSUs

Sign-on bonus

Descripción de la vacante

Amazon.com Services LLC is seeking a Senior Program Manager in Bellevue, WA (USA) to drive cross-functional alignment, launch readiness, and operational rigor across marketplaces. You will synthesize customer signals into actionable priorities, set metrics, and shepherd initiatives from planning through execution in a fast-paced, high-visibility environment.

You will collaborate with product and engineering leadership to shape inputs, manage day-to-day execution, and communicate outcomes to

Formación

• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.

Responsabilidades

• Build and own scalable mechanisms for launch readiness, weblab governance, metric reporting, and cross-team alignment that allow the product team to stay focused on customer problems rather than operational overhead
• Establish and drive execution towards global parity — ensuring features launch consistently across marketplaces with clear timelines and accountability
• Act as the customer champion by consolidating voice-of-the-customer signals into actionable insights that inform product priorities
• Set a high bar for measurement — building frameworks that rigorously evaluate feature launches against business and customer impact metrics, and holding the team accountable to outcomes
• Identify and drive quick CX experiments on an ongoing basis, creating an operational rhythm of continuous improvement
• Establish think-big mechanisms that help the team ideate faster — from structured brainstorms to benchmarking to cross-org inspiration sessions
• Drive peak readiness, compliance workstreams, and operational health — ensuring our most critical customer experiences remain always-on
• Synthesize insights from metrics, escalations, and launch data into leadership narratives up to VP level through business reviews and planning inputs

Conocimientos

Program management

Data-driven decision making

Stakeholder communication

Educación

Master's degree or MBA

Descripción del empleo

Amazon.com Services LLC is seeking a Senior Program Manager in Bellevue, WA (USA) to drive cross-functional alignment, launch readiness, and operational rigor across marketplaces. You will synthesize customer signals into actionable priorities, set metrics, and shepherd initiatives from planning through execution in a fast-paced, high-visibility environment.

You will collaborate with product and engineering leadership to shape inputs, manage day-to-day execution, and communicate outcomes to