Global Key Account Manager

komax group; Salt Lake City (UT); Hybrid; USD 110,000 - 165,000; Full time

Job summary

Cirris, a Komax company, seeks a Global Key Account Manager in Salt Lake City to build and manage strategic customer partnerships worldwide. You will identify opportunities, coordinate cross-functional resources, and deliver long-term value for customer success and growth.

The role requires strategic selling, consultative approach, and strong stakeholder management across global accounts. Regular onsite collaboration and travel up to 40% are expected to support customer visits and operations.

Qualifications

• Bachelor's degree in Business, Engineering, Marketing, or related field or equivalent experience.
• 5+ years in strategic account management, business development, or related field.
• Proven success in managing complex customer relationships and growing strategic accounts.
• Strong presentation, negotiation, communication, and relationship-building skills.
• Able to influence decisions across multiple stakeholder groups.
• Experience using CRM and Microsoft Office applications.
• Willingness to travel up to 40% domestically and internationally.

Responsibilities

• Own and manage relationships with global and strategic accounts.
• Build trusted relationships with executives, decision-makers, and influencers.
• Create and execute long-term account strategies aligning objectives with Cirris solutions.
• Conduct business reviews and strategic planning with customer stakeholders.
• Serve as the primary escalation point for strategic customer concerns and opportunities.
• Lead customer presentations, proposals, negotiations, and contracts.
• Collaborate with internal teams to deliver customer-focused solutions and maintain a healthy pipeline.

Skills

Strategic account management

Sales

CRM

Presentation

Negotiation

Relationship-building

Travel up to 40%

Education

Bachelor's degree in Business/Engineering/Marketing

MBA (preferred)

Tools

CRM platforms

Microsoft Office

Job description

The Komax group is a pioneer and market leader in the field of automated wire processing. As a globally active Swiss company, we develop and manufacture serial production machines, customer-specific systems, quality assurance modules, test systems, networking solutions, and services for various industries. The Komax group has more than 50 companies with 3500 employees across five continents and a worldwide sales and service network.

Global Key Account Manager

Global Key Account Manager

Location: Salt Lake City, Utah
Department: Sales
Travel: Up to 40% Domestic and International Travel

Build Strategic Partnerships. Drive Global Growth.

At Cirris, a Komax company, we help manufacturers around the world ensure quality, reliability, and confidence in every connection. For more than 40 years, our innovative cable and wire harness testing solutions have supported leading organizations in aerospace, defense, automotive, medical, industrial, and high-technology industries.

We are seeking a highly motivated Global Key Account Manager to develop and grow relationships with some of our most strategic customers worldwide. This role is responsible for identifying business opportunities, strengthening customer relationships, coordinating cross-functional resources, and delivering long-term value that supports customer success and business growth.

The ideal candidate combines strategic thinking, consultative sales expertise, business acumen, and a passion for building trusted partnerships. Responsibilities and competencies are aligned with the Korn Ferry Success Profile for this position.

This hybrid position is based in Salt Lake City, Utah. Candidates must reside within a reasonable commuting distance of the Salt Lake City metropolitan area or be willing to relocate prior to employment. Regular onsite collaboration is expected to support customer visits, cross-functional teamwork, and business operations.

What You'll Do

Develop Strategic Customer Partnerships

• Own and manage relationships with assigned global and strategic accounts.
• Build trusted relationships with executives, decision-makers, and key influencers.
• Create and execute long-term account strategies that align customer objectives with Cirris solutions.
• Conduct business reviews and strategic planning discussions with customer stakeholders.
• Serve as the primary escalation point for strategic customer concerns and opportunities.

Drive Revenue and Growth

• Identify opportunities to expand existing customer relationships through additional products, services, and solutions.
• Develop account growth plans and sales strategies that support company objectives.
• Lead customer presentations, proposal development, negotiations, and contract discussions.
• Collaborate with internal teams to deliver customer-focused solutions and achieve business goals.
• Maintain a healthy pipeline of opportunities within assigned accounts.

Understand Customer Needs

• Engage customers through a consultative sales approach.
• Gather and analyze customer requirements, objectives, challenges, and key performance indicators.
• Translate customer needs into actionable business opportunities.
• Partner with engineering, operations, service, and product teams to develop effective solutions.
• Ensure customers receive exceptional service throughout the relationship lifecycle.
• Advocate for customer needs while balancing business objectives.
• Identify trends, feedback, and emerging requirements to improve products and services.
• Promote a culture of customer focus and continuous improvement across the organization.

Support Business Excellence

• Maintain accurate customer and opportunity information within CRM systems.
• Monitor market trends, competitive activity, and industry developments.
• Ensure compliance with company policies, contractual obligations, and applicable regulations.
• Represent Cirris at industry events, trade shows, customer meetings, and industry associations.

What You Bring

Required Qualifications

• Bachelor's degree in Business, Engineering, Marketing, or a related field, or an equivalent combination of education and experience.
• Five or more years of experience in strategic account management, business development, technical sales, customer success, or a related field.
• Demonstrated success managing complex customer relationships and growing strategic accounts.
• Strong presentation, negotiation, communication, and relationship-building skills.
• Ability to influence decisions across multiple stakeholder groups and organizational levels.
• Experience using CRM platforms and Microsoft Office applications.
• Strong analytical and problem-solving capabilities.
• Ability to travel domestically and internationally up to 40%.

Preferred Qualifications

• Experience in manufacturing, automation, electronics, aerospace, defense, industrial equipment, or related technical industries.
• Experience working with multinational organizations and global customer accounts.
• MBA or advanced business degree.
• Knowledge of cable assemblies, wire harnesses, electrical testing, or manufacturing technologies.

Successful candidates will demonstrate:

• Customer Focus
• Business Insight
• Relationship Building
• Strategic Thinking
• Effective Communication
• Accountability
• Organizational Savvy
• Influence and Negotiation
• Problem Solving
• Managing Complexity