Global IT Support Engineer — Employee Experience

Zipline; South San Francisco (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Zipline in South San Francisco seeks a hands-on IT Engineer to deliver an excellent employee technology experience across a globally distributed workforce. You’ll support hardware, software, identity, devices, and core business systems, ensuring new hires are productive from day one and constantly finding ways to reduce friction and improve IT services at scale.

The role demands curiosity, a strong customer service mindset, and the ability to own issues from first request to resolution in a

Qualifications

• 3+ years of hands-on experience in IT support, IT operations, systems administration, or a similar technical role.
• Strong customer-service mindset with a focus on delivering an excellent employee experience.
• Proven ability to troubleshoot and resolve technical issues across hardware, software, identity, and access.
• Hands-on experience supporting macOS and Windows environments; Linux experience is a plus.
• Experience with endpoint management, device deployment, and access controls.

Responsibilities

• Provide fast, thoughtful, and high-quality technical support to employees.
• Troubleshoot hardware, software, connectivity, access, and application issues.
• Own support issues through resolution and ensure employees understand next steps.
• Look for ways IT can reduce friction and improve the employee experience.
• Contribute to strong support SLAs, service quality, and employee satisfaction.
• Escalate complex issues when appropriate while remaining engaged through resolution.
• Support onboarding and offboarding across systems, devices, and applications.
• Ensure new employees have the correct equipment and access on day one.
• Work with HR, Security, and other teams on lifecycle processes.
• Identify gaps in onboarding/offboarding and access workflows.
• Manage procurement, inventory, deployment, and lifecycle of IT equipment.
• Configure and deploy devices; coordinate shipping and returns.
• Maintain asset records and security/compliance of endpoints.
• Administer core IT systems including identity, SSO, device management, productivity, and collaboration platforms.
• Troubleshoot account provisioning, authentication, permissions, and access issues.
• Support macOS, Windows, and Linux environments.
• Assist with system configuration, integrations, and platform improvements.
• Help maintain reliable, secure, and scalable IT systems as the company grows.
• Identify repeatable work and build lightweight internal tools and automations.
• Improve documentation and operational processes.
• Explore AI/automation to speed IT support and workflows.
• Support A/V hardware in conference rooms and meeting spaces.
• Troubleshoot conference room tech and ensure a smooth meeting experience.
• Collaborate with teams to understand technology needs and drive deployments.

Skills

Hands-on IT support

Customer-focused

Troubleshooting

Onsite work

Communication

Tools

macOS

Windows

Linux

SSO

Job description

Zipline in South San Francisco seeks a hands-on IT Engineer to deliver an excellent employee technology experience across a globally distributed workforce. You’ll support hardware, software, identity, devices, and core business systems, ensuring new hires are productive from day one and constantly finding ways to reduce friction and improve IT services at scale.

The role demands curiosity, a strong customer service mindset, and the ability to own issues from first request to resolution in a