Global IT Service Operations Lead
Dyson Institute
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Benefits offered by this job
Job summary
Dyson in the Americas is seeking a Support Lead to govern and improve global service operations. You will work across Service Desk, Infrastructure, Applications, Security, Data, Regional IT, and engineering, guiding a modern AI-enabled operating model with automation and predictive analytics, and supporting a follow-the-sun 24x7 stance.
The role requires 5+ years of global enterprise accountability in IT service operations, incident, problem, change, and request management, SIAM, supplier
Qualifications
- 5+ years of global enterprise accountability in IT service operations.
- Experience in Major Incident Management and Incident, Problem, Change, and Request Management.
- Strong knowledge of ITIL and IT service management tooling.
- Experience leading global operational teams and supplier management.
- Familiarity with AI-enabled service operations and automation.
Responsibilities
- Lead day-to-day service operations and major incident management.
- Govern Incident, Problem, Change and Request processes.
- Drive automation, AIOps, and AI initiatives across operations.
- Produce actionable operational reporting and insights.
- Manage supplier performance and cross-functional governance.
Skills
Tools
Job description
Dyson in the Americas is seeking a Support Lead to govern and improve global service operations. You will work across Service Desk, Infrastructure, Applications, Security, Data, Regional IT, and engineering, guiding a modern AI-enabled operating model with automation and predictive analytics, and supporting a follow-the-sun 24x7 stance.
The role requires 5+ years of global enterprise accountability in IT service operations, incident, problem, change, and request management, SIAM, supplier
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