Global IT QA Leader - Hybrid, AI & Automation

Church & Dwight Co., Inc.; Princeton (AL); Hybrid; USD 111,000 - 158,000; Full time

Job summary

Church & Dwight Co., Inc. is seeking an IT QA Manager to lead enterprise Quality Assurance including strategy, governance, and testing transformation initiatives.

The role oversees a globally distributed team with onshore, offshore, and managed service resources, ensuring quality, regulatory compliance, and continuous improvement. The position partners with PMO, Architecture, Infrastructure, Security, and Global Quality, advancing automation, Agile, and digital transformation across the

Qualifications

• Bachelor’s degree in information technology, Computer Science, Engineering, Business, or a related field.
• 10+ years of experience in Quality Assurance, Quality Engineering, Validation, IT Delivery, or related disciplines.
• Experience leading global teams, including offshore and managed service resources.
• Strong understanding of SDLC, Agile methodologies, testing, validation, compliance, and change management processes.
• Experience supporting enterprise application portfolios, system implementations, upgrades, and digital transformation initiatives.
• Experience with vendor management, resource planning, budget forecasting, and operational governance.

Responsibilities

• Define and execute the enterprise IT Quality Assurance strategy, roadmap, governance framework, and continuous improvement initiatives to support business and IT objectives.
• Lead, develop, and manage a globally distributed QA organization, including onshore, offshore, and managed service resources, through effective hiring, onboarding, performance management, mentoring, and succession planning.
• Manage QA resource capacity, demand forecasting, and portfolio planning to ensure optimal support for project delivery, operational activities, and strategic initiatives.
• Lead quality assurance activities supporting application lifecycle management and change management processes, including enhancements, upgrades, patches, releases, system implementations, and production support changes, ensuring appropriate testing, risk assessment, validation, and business readiness prior to deployment.
• Manage QA operating budgets, software licensing, vendor spend, and investment planning while identifying opportunities to improve efficiency and maximize return on investment.
• Partner with PMO, Architecture, Infrastructure, Security, Global Quality, and business stakeholders to support successful delivery of enterprise programs, digital transformation initiatives, system implementations, and M&A activities.
• Provide governance and oversight for Solution Delivery Lifecycle (SDLC), computerized system validation, compliance, audit readiness, risk-based testing, and quality processes across regulated and non-regulated systems.
• Drive enterprise adoption and optimization of Agile delivery practices, Azure DevOps (ADO), reporting, dashboards, integrations, and work management processes to improve visibility, execution, and collaboration.
• Lead quality engineering, automation, AI, and innovation initiatives by evaluating emerging technologies, implementing process improvements, and expanding intelligent testing capabilities across the IT landscape.
• Develop and present executive dashboards, quality metrics, operational reports, business cases, and strategic recommendations to leadership while serving as the primary quality assurance liaison across the IT organization. Drive consistency in usage of templates for testing artifacts including test plans, test cases, test execution, and summary reports to ensure repeatability and compliance with standards
• Manage diverse teams based in the US and collaborate effectively with geographically distributed teams internal and external

Skills

Leadership

Communication

Stakeholder management

Organizational development

Quality Assurance leadership

Test automation

Automation opportunities

AI-enabled testing

Microsoft Copilot

Copilot Studio

AI-powered agents

Workflow automation

Analytical skills

Problem solving

Data-driven decisions

Innovation

Continuous improvement

Emerging technologies

Education

Bachelor’s degree in information technology, Computer Science, Engineering, Business, or a related field

Tools

Azure DevOps (ADO)

Jira

ServiceNow

Job description

Church & Dwight Co., Inc. is seeking an IT QA Manager to lead enterprise Quality Assurance including strategy, governance, and testing transformation initiatives.

The role oversees a globally distributed team with onshore, offshore, and managed service resources, ensuring quality, regulatory compliance, and continuous improvement. The position partners with PMO, Architecture, Infrastructure, Security, and Global Quality, advancing automation, Agile, and digital transformation across the