Global IT Operations & Service Delivery Leader

Reyes Holdings; Rosemont (IL); On-site; USD 110,000 - 165,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

Paid Time Off

Retirement Benefits

Health Screenings

Job summary

Reyes Holdings in Illinois is seeking an IT leader to establish the vision, strategy, and roadmap for Global IT Client services and Global IT Operations. You will develop ITSM processes and train managers and staff, fostering continuous improvement and collaboration.

The role requires strong ITIL knowledge, experience in incident/change/problem management, and the ability to manage MSP relationships. Occasional travel up to 10% is expected.

Qualifications

• Bachelor's Degree in technology discipline with 10+ years related experience and 6+ years of leadership.
• Experience in IT operations, security, technical support, engineering, and/or management.
• Working knowledge of ITIL Framework and IT Service Management with demonstrated results.

Responsibilities

• Establish an overarching vision, strategy, and roadmap for Global IT Client services and Global IT Operations.
• Develop and manage processes for ITSM functions such as Incident, Change, Problem, Configuration, Knowledge, and Request Management.
• Provide training, development, coaching, and mentoring to managers and employees to foster continuous improvement and collaboration.
• Implement and maintain ITIL-aligned policies and processes, including transitioning services to managed providers for all supported systems.
• Enforce adherence to ITSM and operational processes to meet SLAs.
• Manage and collaborate with MSPs to ensure effective and efficient support per contract terms.
• Occasional travel up to 10%.
• Other projects or duties as assigned.

Skills

IT leadership

ITIL knowledge

Incident management

Change management

Problem management

Service Management

Training & mentoring

Vendor management

Education

Bachelor's Degree in technology disciplines (IT/Engineering/CS)

Master's Degree (preferred)

ITIL Certification

GED pathway with extensive experience

Tools

ITIL Certification

Job description

Reyes Holdings in Illinois is seeking an IT leader to establish the vision, strategy, and roadmap for Global IT Client services and Global IT Operations. You will develop ITSM processes and train managers and staff, fostering continuous improvement and collaboration.

The role requires strong ITIL knowledge, experience in incident/change/problem management, and the ability to manage MSP relationships. Occasional travel up to 10% is expected.