Global IT Infrastructure Engineer

Human Value S.r.l.; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

A leading company in the industrial sector is seeking a Global IT Infrastructure Engineer to manage and support their IT infrastructure. This remote role involves providing technical support, managing collaboration tools, and leading IT projects. Ideal candidates should have a strong background in technical support and IT infrastructure management, with a focus on customer experience.

Qualifications

• Proven experience providing end-user technical support, especially for C-level executives.
• Multiple years managing large scale global environments (Windows, MacOS, Linux).
• Strong knowledge of network infrastructure components.

Responsibilities

• Provide Tier 3 support for Windows, macOS, Linux, and Microsoft 365.
• Manage endpoint services and mobile device management platforms.
• Lead and execute IT projects with a focus on quality delivery.

Skills

Technical Support

Problem Solving

Collaboration Tools

Automation

Education

BA or BS Degree in Computer Science

Tools

VMware

Intune

JAMF

AWS

Azure

GCP

Job description

Online from
20/05/2025

Location
01 - Remote Working

With a global presence, a brand recognized for continuous innovation, a strong focus on sustainable resource management, and an inclusive work environment where cutting-edge technologies can be explored and implemented, our Client is one of the leading industrial players in its sector.

As part of building an international team, we are looking for a Global IT Infrastructure Engineer

The Role

The candidate will provide technical support and management of the company's IT infrastructure, including end-user computing environments, applications, collaboration platforms, and networks. They will diagnose and resolve complex technical issues, plan and implement new services, and coordinate with vendors to ensure high-quality support for a global workforce.

Responsibilities

• Provide Tier 3 / VIP support for Windows, macOS, Linux, and Microsoft 365, ensuring quick and effective issue resolution.
• Support collaboration tools (video conferencing, messaging) and manage related company-wide online events.
• Build, maintain, and deploy end-user operating system images (Windows, macOS, Linux).
• Create tools, scripts, and automation to improve IT service efficiency and reliability.
• Manage endpoint services (e.g., JAMF, Intune) and mobile device management (MDM/MAM) platforms.
• Develop user documentation, runbooks, architecture diagrams, procedures, and knowledge bases.
• Provide architectural, engineering, and operational support for SaaS and enterprise IT systems.
• Foster close collaboration with internal IT and external service providers.
• Lead and execute IT projects with a strong focus on detail and high-quality delivery.
• Use metrics to drive performance analysis and operational efficiency improvements.
• Provide technical leadership and mentorship to other IT team members.

Requirements

• BA or BS Degree in Computer Science, Computer Engineering, or equivalent work experience.
• Proven years of experience providing end-user technical support and VIP / 'white glove' level support to C-level executives.
• Multiple years of experience managing large scale global MS Windows, MacOS, Linux, and VMware environments.
• Proficiency in managing Windows/ Linux servers, virtualization technologies (VMware, AHV, Hyper-V).
• Configuration experience with endpoint management (Intune/JAMF) and mobile device management (MDM) platforms.
• Strong working knowledge of integrated video/audio platforms supporting collaboration services (MS Teams, Zoom).
• Experience deploying enterprise applications on cloud platforms (AWS, Azure, GCP)
• Experience managing IT infrastructure hardware (switches, routers, firewalls, storage arrays).
• Advanced knowledge and experience with network infrastructure components (routers, switches, firewalls, VPN)
• Must be available to provide after-hours support and be on-call when needed
• Direct experience operating IT services and infrastructure in a modern cloud-enabled environment.
• Participation in an after-hours on-call rotation with the IT Systems team is required.
• Travel up to 25% may be required.
• Strong propensity to be driven by customer experience
• Strong team player who is able to work across multiple functions and time zones
• Builds relationships with key members of our user community and become a trusted resource with those user
• Problem solving and troubleshooting skills to identify root-cause of issues

Human Value is responsible for activities of Search & Selection (Aut. Min. 7895/RS). Human Value guarantees equal opportunities (L. 903/77). Interested candidates are invited to read the information about Privacy (art.13 of EU Regulation 2016/679) on www.humanvalue.it