Global IT Commercial Services Sr. Manager (Salesforce)

WD-40 Company; United States; Remote; USD 145,000 - 175,000; Full time

Job summary

WD-40 Company is seeking a Global IT Commercial Services Sr. Manager (Salesforce) to lead the strategic direction of their IT solutions. This role involves overseeing the Salesforce strategy, managing a diverse team, and ensuring operational excellence to support global sales and marketing functions. The ideal candidate will have extensive experience in SaaS technologies and a strong focus on innovation and collaboration.

Benefits

Medical insurance, 80-95% company-paid premium

Dental and vision insurance

401K match

Annual cash incentive rewards

Tuition reimbursement

Paid holidays, including winter shut down

Qualifications

• 15+ years leading SaaS enterprise-level technology.
• 8+ years leading diverse multi-country teams.
• Deep knowledge of Salesforce connected ISV solutions.

Responsibilities

• Develop and execute COE strategy.
• Oversee the successful implementation of global rollouts.
• Ensure compliance with Information Security requirements.

Skills

Leadership

Project Management

Data Analytics

System Architecture

Communication

Education

Bachelor's degree in Computer Science, Information Technology, or related field

Master’s degree (preferred)

ITIL certification

Job description

Global IT Commercial Services Sr. Manager (Salesforce)

Join to apply for the Global IT Commercial Services Sr. Manager (Salesforce) role at WD-40 Company

Global IT Commercial Services Sr. Manager (Salesforce)

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Join to apply for the Global IT Commercial Services Sr. Manager (Salesforce) role at WD-40 Company

Overview

Are you ready to lead and innovate in the dynamic world of IT solutions? We are seeking a passionate and experienced Senior Commercial Services Manager to spearhead our global IT Commercial Services (CS) Center of Excellence (COE). In this pivotal role, you will own the strategic direction, drive operational excellence, and ensure the continuous optimization of the IT solution landscape supporting our worldwide sales and marketing functions. This encompasses comprehensive responsibility for the global Salesforce and broader Sales and Marketing technical solution strategy and lifecycle, ensuring rigorous alignment with overarching business objectives to deliver measurable value and a competitive edge across the commercial domain

• Category: I.T.
• Country: United States
• Location: US - Remote
  
  

Overview

Are you ready to lead and innovate in the dynamic world of IT solutions? We are seeking a passionate and experienced Senior Commercial Services Manager to spearhead our global IT Commercial Services (CS) Center of Excellence (COE). In this pivotal role, you will own the strategic direction, drive operational excellence, and ensure the continuous optimization of the IT solution landscape supporting our worldwide sales and marketing functions. This encompasses comprehensive responsibility for the global Salesforce and broader Sales and Marketing technical solution strategy and lifecycle, ensuring rigorous alignment with overarching business objectives to deliver measurable value and a competitive edge across the commercial domain

Join us at WD-40 Company and be part of a team that thrives on innovation, collaboration, and continuous improvement!

Applicants must be authorized to work for any employer in the U.S. and should not require visa sponsorship now or in the future to legally work in the United States.

What You’ll Be Doing

COE Strategy and Execution

• Develop and execute COE strategy, including the identification and development of people, processes, and technologies best practices and standards.
• Make strategic decisions to ensure successful architecture, design, integrations, governance, and project execution.
• Leverage AI and data analytics to drive informed decision-making.
• Effectively lead and manage the Commercial Services team by fostering growth, providing mentorship, and ensuring alignment with organizational goals.
  
  

Stakeholder & Vendor Management

• Ensure complex business requirements are effectively captured and properly understood using a variety of methods, such as interviews, document analysis, workshops, and workflow analysis, to express the requirements in terms of target user roles and goals.
• Manage the development and adoption of systems through effective change management practices and training across all stakeholder groups.
• Lead cross-functional collaboration in educating and guiding as primary methods of influence.
• Effectively manage vendors and partners to ensure performance, service delivery, and value.
  
  

System Implementation and Rollout

• Oversee the successful implementation of multi-year, global rollouts, or enhancements of Sales and Marketing solutions such as CRM.
• Collaborate and counsel with business partners, executives, and IT leaders utilizing SaaS platforms to deliver a high level of stability, compliance, security, flexibility and value, while ensuring minimal disruption to business operations.
• Collaborate with cross-functional teams to define system requirements and configuration.
  
  

System Enhancement and Support

• Identify and implement system enhancements and optimizations to improve efficiency, automation, and meet evolving business needs while reducing costs.
• Establish robust support processes and procedures to ensure stakeholder desired level of availability and timely resolution of issues.
• Ensure proper level of system upgrades and patches to maintain optimal performance and security.
  
  

Risk Management and Compliance

• Identify and mitigate potential risks associated with system failures and security breaches.
• Ensure compliance with Information Security requirements and industry standards.
  
  

What You’ll Bring To The Role

• Bachelor's degree in Computer Science, Information Technology, Management of Information Systems, or significant years of technology field experience.
• Master’s degree, preferred but no required.
• ITIL certification and other Technical Certifications
• 15+ years leading SaaS enterprise-level, multi-national commercial technology, including Salesforce and other sales and marketing technology.
• 8+ years leading diverse multi-country teams and commercial system portfolios (CRM, S&M tech).
• 8+ years technical/architectural expertise in enterprise CRM and commercial platforms.
• 5+ years leading global initiatives across multiple countries, cultures, and time zones.
• Deep knowledge of Salesforce connected ISV solutions, and other enterprise-level sales and marketing solutions, including Sales Cloud, Marketing Cloud, Service Cloud, Commerce Cloud.
• Strong technical expertise in system architecture, integration, and data management.
• Proficient at leading others in a purpose-driven and values-based organization to enhance individual and organizational performance.
• Excellent project management and organizational skills.
• Strong written and verbal communication and presentation skills, presenting information in an efficient form to both technical and non-technical audiences.
  
  

Total Rewards

$145000 – $175000 / year plus 10% - 15% profit-sharing contribution to your retirement account. Salary is determined by multiple factors including but not limited to relevant experience, knowledge, skills, other job-related qualifications, and alignment with market data.

Our competitive and comprehensive benefits package provides you protection, security, and peace of mind. We offer life-enhancing health, wellness, and financial programs, including profit incentive rewards. In addition, we want you to recharge and take time off, so enjoy short-day Fridays, paid holidays, and an additional paid week off between Christmas and New year to spend with family and friends! Other benefits include:

• Medical insurance, 80-95% company-paid premium
• Dental and vision insurance
• 401K match
• Annual cash incentive rewards
• Tuition reimbursement
• Paid holidays, including winter shut down
  
  

About Us

At WD-40 Company, we believe that purpose-driven and values guided people create amazing outcomes. Our "why" is refreshingly simple - we exist to create positive lasting memories in everything we do.

Why You Should Apply

• A strong values-aligned organization where contributions are acknowledged and rewarded, and where 91% experiences a sense of belonging.
• A learning-based culture where 85% of our people believe they can achieve their career objectives.
• Over 94% employee engagement as of the February 2025 global employee survey results.
• 96% of our people report that they “love to tell people that they work for WD-40 Company”!
  
  

Do You Align With Our Values?

Please, only consider employment with WD-40 Company if you feel as strongly about our values as we do: We live, breathe, and play by our values every day.

Thank you for considering WD-40 Company in your career search!

#PositiveLastingMemories

At WD-40 Company we foster a culture of inclusion where all individuals are recognized, valued, respected, and experience a sense of belonging. All qualified applicants will receive consideration for employment without regard to individual characteristics that make us unique such as our backgrounds, experiences, qualities, talents, traits, beliefs, and preferences.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Wholesale Chemical and Allied Products, Professional Services, and Consumer Services

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Disability insurance

Tuition assistance

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