Global IT Commercial Services Sr. Manager (Salesforce)

WD-40 Company; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

A forward-thinking company is seeking a Senior Commercial Services Manager to lead the global IT Commercial Services Center of Excellence. In this pivotal role, you will drive the strategic direction and operational excellence of Salesforce and other sales and marketing solutions. This position requires deep expertise in enterprise SaaS and a passion for innovation. Join a dynamic team that values collaboration and continuous improvement while making a lasting impact in the commercial domain. If you thrive in a values-driven environment and are ready to take on a leadership role, this opportunity is for you.

Benefits

Health and Wellness Programs

Generous Time Off

Short-Day Fridays

Holiday Breaks

Qualifications

• 15+ years leading enterprise SaaS and sales/marketing technology.
• Deep expertise in Salesforce solutions and system architecture.

Responsibilities

• Develop and execute COE strategy for people, processes, and technologies.
• Oversee global rollouts and enhancements of Sales and Marketing solutions.

Skills

Salesforce Solutions

Project Management

Data Analytics

Leadership

Stakeholder Management

Education

Bachelor's Degree

Master's Degree

ITIL Certification

Tools

CRM Systems

Sales and Marketing Solutions

Job description

Global IT Commercial Services Sr. Manager (Salesforce)

Category: Information Systems (IT)

Country: United States

Location: US - Remote

Overview

Are you ready to lead and innovate in the dynamic world of IT solutions? We are seeking a passionate and experienced Senior Commercial Services Manager to spearhead our global IT Commercial Services (CS) Center of Excellence (COE). In this pivotal role, you will own the strategic direction, drive operational excellence, and ensure the continuous optimization of the IT solution landscape supporting our worldwide sales and marketing functions. This encompasses comprehensive responsibility for the global Salesforce and broader Sales and Marketing technical solution strategy and lifecycle, ensuring rigorous alignment with overarching business objectives to deliver measurable value and a competitive edge across the commercial domain.

Join us at WD-40 Company and be part of a team that thrives on innovation, collaboration, and continuous improvement!

Applicants must be authorized to work for any employer in the U.S. and should not require visa sponsorship now or in the future to legally work in the United States.

Responsibilities

• COE Strategy and Execution: Develop and execute COE strategy, including identifying and developing best practices and standards for people, processes, and technologies. Make strategic decisions on architecture, design, integrations, governance, and project execution. Leverage AI and data analytics for decision-making. Lead and manage the Commercial Services team, fostering growth and alignment.

• Stakeholder & Vendor Management: Capture and understand complex business requirements, manage system development and adoption through change management, and lead cross-functional collaboration. Manage vendors and partners to ensure performance and value.

• System Implementation and Rollout: Oversee global rollouts and enhancements of Sales and Marketing solutions like CRM. Collaborate with business and IT leaders to deliver secure, compliant, and stable SaaS platforms with minimal disruption.

• System Enhancement and Support: Identify system improvements, establish support processes, and ensure system upgrades and security patches are maintained.

• Risk Management and Compliance: Mitigate risks related to system failures and security, ensuring compliance with security standards and industry regulations.

Qualifications

• Bachelor's degree in relevant fields; Master's preferred.
• ITIL certification and other technical certifications.
• 15+ years leading enterprise SaaS and sales/marketing technology, including Salesforce.
• 8+ years managing multi-country teams and portfolios.
• Deep expertise in Salesforce solutions and system architecture.
• Strong project management, communication, and leadership skills.

About Us

At WD-40 Company, we believe purpose-driven and values-guided people create amazing outcomes. Our 'why' is to create positive, lasting memories in everything we do.

Why You Should Apply: A values-aligned organization with high employee engagement, learning culture, and recognition.

We foster an inclusive culture where all individuals are valued and respected. Consider employment only if you share our values.

We've Got You Covered

Enjoy comprehensive benefits including health, wellness, financial programs, and generous time off, including short-day Fridays and holiday breaks.

Connect With Us!

If you're not ready to apply or don't see a suitable position, connect with us for future opportunities.