Global HR Operations Specialist

Payoneer; Puerto Rico; Sur place; USD 650 - 910; Plein temps

Résumé du poste

Payoneer Inc. is seeking a detail-oriented HR Operations Specialist to manage the end-to-end employee lifecycle, including onboarding, offboarding, query resolution, and compliance.

You’ll ensure smooth experiences for employees and clients across geographies while adhering to local labor laws and SLAs. The role is part of the WFM business unit, with focus on coordinating onboarding/offboarding workflows, helpdesk support, and policy updates in a globally distributed environment, including

Description du poste

About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.

By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

About the Skuad Acquisition

Back in August 2024, Payoneer acquired Skuad. Skuad's expertise helps businesses in over 160 countries navigate complex challenges such as international payroll, remote onboarding, and regulatory compliance. This acquisition reinforces Payoneer's mission and solidifies Skuad's role as a trusted partner for global workforce management (WFM).

This role will be part of our WFM business unit.

Role Summary

We are looking for a detail-oriented and proactive HR Operations Specialist to join our team. In this role, you will be responsible for managing the end-to-end employee lifecycle — including onboarding, offboarding, query resolution, and compliance. You’ll be a key player in ensuring smooth experiences for employees and clients across various geographies while maintaining adherence to local labor laws and SLAs.

Location – Argentina

What you’ll do

Onboarding & Offboarding:

• Manage end-to-end onboarding and offboarding processes as per defined SLAs
• Coordinate with internal teams, clients, and third-party vendors to ensure seamless transitions
• Trigger communication workflows and ensure document compliance

Employee Helpdesk Management:

• Resolve HR-related help requests in a timely and empathetic manner
• Collaborate cross-functionally with payroll, legal, and tech teams to resolve employee queries
• Maintain documentation and response logs for audits and process improvements

Compliance & Labor Law Adherence:

• Stay updated with labor laws and statutory regulations in assigned countries
• Ensure all HR processes and documentation are compliant with local employment laws
• Work closely with legal teams to implement policy updates as needed

SLA Monitoring & Reporting:

• Track service level agreements for onboarding/offboarding and help requests
• Generate weekly/monthly reports on operational efficiency and issue resolution metrics Identify process gaps and suggest continuous improvement initiatives