Global Helpdesk Engineer — Windows, O365 & Azure AD

Clinton Health Access Initiative, Inc.; Oregon; On-site; USD 55,000 - 75,000; Full time

Job summary

Clinton Health Access Initiative, Inc. is seeking an IT Helpdesk Engineer to support users across Windows 11 and Microsoft 365, with optional macOS expertise.

The role emphasizes proactive support, documentation, and collaboration within a small, globally dispersed team. Ideal candidates will have a Bachelor’s degree or equivalent with 3+ years of relevant experience, and a strong background in IT helpdesk operations, security software, and vendor coordination.

Qualifications

• 3+ years supporting users on Windows 11 and Microsoft 365 (O365)
• Experience with macOS is a plus
• Basic AI tools knowledge is an added advantage
• Working knowledge of anti-spam, antivirus, and encryption software
• Proven experience as an IT Helpdesk Engineer or similar role

Responsibilities

• Maintain and manage Office 365, Azure AD, and local AD user accounts, ensuring accurate and efficient user access and security.
• Resolve technical problems related to desktops, laptops, mobile devices, and network services, or elevate issues to appropriate technical personnel as needed.
• Proactively support field staff using Windows 11, and macOS, providing training and assistance as needed.
• Provide hardware and software support for local users in person and offer remote support via phone and email through the helpdesk system for users worldwide.
• Provide timely resolution of issues or escalation them to appropriate technical personnel.
• Interface with vendors to order new equipment and software.
• Install, upgrade, support, and troubleshoot printers, computer hardware, and other authorized peripheral equipment.
• Maintain standard software configurations, including troubleshooting, loading, and configuring software images, supported applications, and drivers.
• Create and update documentation regularly.
• Maintain documentation of support requests, resolutions, and system configurations.
• Collaborate with other IT staff and departments to identify and resolve recurring issues.
• Participate in IT projects and contribute to process improvement initiatives.
• Collaborate effectively within a small team and with a globally dispersed team.
• Perform other responsibilities as required.

Skills

Windows 11 support

Microsoft 365 (O365)

macOS basics

AI tools (basic)

Security software knowledge

Education

Bachelor’s degree or equivalent + 3 years

Tools

Office 365

Azure AD

Local AD

Job description

Clinton Health Access Initiative, Inc. is seeking an IT Helpdesk Engineer to support users across Windows 11 and Microsoft 365, with optional macOS expertise.

The role emphasizes proactive support, documentation, and collaboration within a small, globally dispersed team. Ideal candidates will have a Bachelor’s degree or equivalent with 3+ years of relevant experience, and a strong background in IT helpdesk operations, security software, and vendor coordination.