Global Head SMB Partnerships

Global Payments; Atlanta (GA); On-site; USD 180,000 - 260,000; Full time

Job summary

Global Payments seeks an experienced leader to head SMB Partnerships in Atlanta, driving commercialization, partner channel optimization and cross-functional alignment with SMB Sales and Product teams.

The role demands strategic oversight, KPI governance, and the ability to build a high-performance culture across a geographically distributed partner network.

Qualifications

• Experience leading SMB partnerships and driving commercial outcomes.
• Ability to set targets, compensation plans and KPI governance.
• Proven track record in cross-functional collaboration with Sales, Product and Enterprise teams.

Responsibilities

• Lead and transform a partnerships team into a revenue-focused SMB unit.
• Own SMB partnerships commercialization and optimise partner channels.
• Manage and grow partners across SMB geographies and lines of business.
• Be accountable for performance metrics, targets and reporting.
• Collaborate with Enterprise, SMB, Product and other partner teams.

Skills

Partnerships leadership

Strategic planning

Cross-functional collaboration

KPI setting

Data-driven decisions

Job description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for an experienced Global Head SMB Partnerships to join our ever evolving team and help shape the future of global commerce.

What You’ll Own

• Lead and transform an existing partnerships team into a strategic, highly visible SMB revenue focused team
• Own SMB partnerships commercialization: support sales leads optimise locally managed partner channels and drive commercial outcomes from product partners
• Manage and grow partners that span all SMB geographies and lines of business, driving tangible benefit to our SMB P&L
• Be accountable for performance including team target setting, compensation plans, setting KPIs and reporting and building a high-performance culture
• Shape the current and ongoing strategic focus of the SMB partnerships team, aligned with sales requirements and our Global Payments SMB strategy
• Define and set relevant targets for team members, review existing compensation plans and achieve consistency across teams
• Be highly visible with our SMB Sales Executives and SMB Product Executives, setup reporting cadences to drive visibility and ensure alignment to their goals
• Collaborate cross-functionally (Enterprise, SMB, Product and more) with other partner teams to align on roles and responsibilities and ongoing governance in the new Global Payments
• Work closely with Director of Partnerships Centre of Excellence to drive Global Payments partner operating model and drive the best experience for our partners
• Be a member of our SMB GTM & COM XLT and a future leader within Global Payments

What you’ll bring

• Shape the current and ongoing strategic focus of the SMB partnerships team, aligned with sales requirements and our Global Payments SMB strategy
• Define and set relevant targets for team members, review existing compensation plans and achieve consistency across teams
• Be highly visible with our SMB Sales Executives and SMB Product Executives, setup reporting cadences to drive visibility and ensure alignment to their goals
• Collaborate cross-functionally (Enterprise, SMB, Product and more) with other partner teams to align on roles and responsibilities and ongoing governance in the new Global Payments
• Work closely with Director of Partnerships Centre of Excellence to drive Global Payments partner operating model and drive the best experience for our partners
• Be a member of our SMB GTM & COM XLT and a future leader within Global Payments

Technical skills

• Ability to develop and lead commercial and technical teams
• Experience driving transformation and strategic direction of business areas
• Ability to structure problems and prioritise
• Commercial acumen and ability to drive and own reporting for commercial outcomes
• Knowledge of Payments industry, product and technology fluency

Leadership skills

• A self starter who thrives under ambiguity and building something new
• Commercially driven and able to build and maintain a culture of high performance
• Change leadership with the ability to embed strategy via KPIs, operating reviews, and transparent progress / learning cadences
• Intellectual humility and agility; strong bias to use data as basis for decision making
• Master of stakeholder management and influencing people
• Able to leverage a diverse set of skill-sets and experience to achieve strategic and commercial objectives
• Deep understanding and executor of Global Payments strategy and goals including SMB LOB strategy and goals

Mindset and Behaviours

• Fosters culture and talent
• Visionary and future thinking
• Manages ambiguity
• Results orientated
• Courage of conviction
• Diverse and inclusive perspective
• Strategic mindset
• Accountable
• Data-driven

About the team Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer? Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [e-mail].

Global Payments and Worldpay recently joined forces, and we’re currently operating across two Workday application systems. If you don’t see one of your applications here, it may have been submitted in the Worldpay Workday system instead.

At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone. And to do that, we’ve built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world—from ambitious startups to global enterprises. Our team of 27,000 experts is dedicated to your success. Headquartered in Atlanta, Georgia, we're a Fortune 500® company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America. Wherever you are—or wherever you want to be—we’re there, ready to support you.

For more information, visit company.globalpayments.com and follow Global Payments on X, LinkedIn and Facebook.

Accommodations: Accessibility Requests: If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [e-mail] EEOC Statement: Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify [e-mail].

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify [e-mail].