Global head of sustainability data advisory

Sigma Earth; Northern (KY); Hybrid; USD 180,000 - 240,000; Full time

Job summary

Watershed is seeking a seasoned Head of Sustainability Data Advisory to lead and scale a high-performing services team in a fast-growing, data-driven environment. You will own the services strategy, drive collaboration across Customer Success, Product, and Operations, and deliver measurable client impact.

With 15+ years in professional services and a strong focus on carbon accounting, you will coach managers, promote a customer-focused culture, and continuously improve operations for quality and

Qualifications

• 15+ years of professional experience, including leadership of professional services teams in consulting or B2B SaaS.
• Strong hands-on knowledge of carbon accounting and broader sustainability topics.
• Experience coaching, hiring, and developing high-performing teams.
• Proven ability to set high customer-delivery standards and drive outcomes.

Responsibilities

• Lead and scale the Sustainability Data Advisory team to maximize impact.
• Drive business impact by delivering high-quality advisory services to Watershed customers.
• Improve team operations for quality, efficiency, and scalability.
• Shape future team structures, including specialization, coverage, and delivery models.
• Own services strategy and partner with senior leaders to shape the broader business.
• Strengthen cross-functional collaboration with Customer Success, Support, Product, and Methodology.
• Champion Watershed’s principles and foster a high-performance, customer-focused culture.

Skills

Leadership

Sustainability knowledge

Data-driven decisions

Communication

Cross-functional collaboration

AI-driven efficiency

Growth mindset

Customer obsession

Operational excellence

People development

Job description

You Will

• Lead and scale the team: Coach, develop, and grow a high-performing team of managers while ensuring strong execution at the frontline level.
• Drive business impact: Ensure the team delivers high-quality advisory services to Watershed customers, combining technical expertise with clear business value in every engagement.
• Improve operational excellence: Design, implement, and refine team operations to improve quality, efficiency, consistency, and scalability.
• Shape organizational planning: Help define future team structures by evaluating needs such as role specialization, geographic coverage, and delivery models.
• Own services strategy: Lead the strategy for the Sustainability Data Advisory team and partner with senior leaders to shape the broader Services business strategy at Watershed.
• Strengthen cross-functional collaboration: Work closely with Customer Success, Support, Product, and Methodology leaders to align priorities, execution, and customer outcomes.
• Champion Watershed’s principles: Lead by example and promote a high-performance, customer-focused, and mission-driven team culture.

You’re a Great Fit If

• Professional experience: You have 15+ years of professional experience, including at least 7 years leading professional services teams in consulting or B2B SaaS environments.
• Carbon and sustainability expertise: You bring strong hands-on knowledge of carbon accounting and broader sustainability topics.
• People leadership: You have managed both individual contributors and managers, and you enjoy coaching, hiring, and developing high-performing teams.
• Customer obsession: You know how to set a high standard for customer delivery and help teams consistently meet or exceed that standard.
• Operational strength: You are a strong operator who uses data-driven decisions, structured problem-solving, and repeatable systems to improve performance in high-growth environments.
• AI-enabled efficiency: You have experience using AI to improve operational efficiency and create stronger customer impact.
• Communication skills: You are an excellent written and verbal communicator who can clearly communicate a vision, build team confidence, and influence cross-functional peers.
• Cross-functional mindset: You enjoy working across teams to improve alignment, remove blockers, and deliver better results.
• Growth-stage mentality: You thrive in fast-paced, high-growth environments and bring ownership, curiosity, and a strong bias for action to your work.